The Fire Place and Patio, Inc

Alex Krohn

John is great, super knowledgeable, and very honest. He led me through everything over email, we chose the right insert, then his guys came to install it. He came out to personally make sure everything was done correctly, and even went out of his way to right a wrong when it came up. I really appreciate his attention to detail, honesty and craftsmanship. I'd definitely recommend him to a friend.

Josh Cohn

Our initial purchase and quality of product and service was good. We had a good turn around time on installation of a gas fireplace; a replacement for an older propane set of logs. However, after just one summer, the remote / pilot light didn't work. I contacted them and only got spotty responses, asking if I checked the batteries. They are pretty busy and supply chain issues have taken their tool, but they did what they could. I took a few days, but I got a response back that they were sending a technician out with new parts to install. The installer did a nice job confirming the issue I reported and installed new parts to get us going again. They honored the warrantee and completely replaced the old burner unit. My only complaint is that I hope next time they give me some time frame for when they expect they can do repairs and be more responsive to phone calls.

Deborah Kish

I tried several times to contact them and never heard back. Now that I read the reviews, I am glad they never did. I did find a good reputable business that will do the install for me and happy that it is not The Fire Place and Patio.

CW

If I could rate them negatively...I would. Started talking with Ray the first week in December of 2019. Ordered a set of doors (he came to our house and took measurements early Jan 2020). Placed doors on order. Was notified after MULTIPLE unanswered emails in March 2020 that the doors were declared lost in shipping and that the door manufacturer was redoing the order. After two months of unanswered emails, Ray finally replied and said we would have to resubmit a new order form and this time we would need to make a template for the door. We did this and sent it to him (Ray did not want to come to our house or have us go to the shop due to COVID). This was June of 2020. I did not hear ANYTHING else from Ray (after I had MULTIPLE unanswered emails and left MULTIPLE voicemails on their work number) until NOVEMBER 6, 2020. Ray apologized, and said he would “make it right, and that the doors were scheduled to ship on 20 November 2020”. I tried contacting them repeatedly to get a status(unanswered emails to Ray and the Yahoo email on their website and their office number) through the end of November and all of December 2020 ....but no answer. Finally in February 2021, Ray reached out and said they were resubmitting the order and that we would have to redo the template. Luckily we had never been asked to pay money to Ray. The absolute WORST communication and service I have had from a business. I truly feel that we were lied to on multiple occasions. My recommendation is to drive 1 mile down the road to another business. *NOTE: We went to The Firehouse Casual Living store (just down the road from Ray and the Raleigh Fireplace) on 6 Feb 2021. We had a professional installer call us on 7 Feb 2021, and they came to our house and took measurements on 8 Feb 2021. Doors were placed on order on 9 Feb 2021.