Premier Ford of Bay Ridge Service

Christopher Borden

Updated Review: Parts problem? Don't stop here! Purchased a brand new battery here less than 12 months ago. The part was defective, when I tried to replace under Fords 3 year "replacement" warranty I got the most unorganized run around. All the way from the Parts Manager to the Service Manager. Ford... as a loyal customer, you can do better. If you do buy Parts make sure you get a physical copy that you keep for the life of your automobile or they will tell you to figure it out on your own. Go down the road to autozone, they warranty their batteries when they are defective. Takes about 3 minutes of your time.

Anne Bresnahan

Had trouble with their service department not wanting to do warranty work n not working on a car over 120,000 miles. Spoke to Joe in sales who said he oversees the service department n was concerned with the treatment i received. Joe never got back to me n when i called for follow up he wasnt at his deck, on the phone n never called back. My last call the receptionist asked why i didnt just come down to see joe. I asked why - you said he's not at his desk, busy on the phone.....These guys will jerk you around. Go to Ford dealership on Glenwood road. I'm getting work done on my car using warranty right now!

Rob Leas

I was told "Your car is to old. We won't service it." It's 11 years old.

Howard Wu

They told me a half-day recall may take 4 days. And I see my car still sits in the parking lot on day 4. They haven’t started it yet. I have been calling them during the week and the representative lady never direct my call to the manager and just keep telling me I will get a call back. Terrible.