Franklin County Department of Job and Family Services

Category: County government office in Columbus, Ohio

Address: 314 N Wilson Rd, Columbus, OH 43204, USA

Phone: +18446406446

Opening hours

Sunday: Closed

Monday: 8AM–4PM

Tuesday: 8AM–4PM

Wednesday: 8AM–4PM

Thursday: 8AM–4PM

Friday: 8AM–4PM

Saturday: Closed

Reviews

Madelyn Hill

Sep 9, 2022

Awful customer service spent a total of 20-25hrs on hold over the past month or so and can’t get anyone to even answer the phone and when someone finally does answer they hang up on me 2 minutes into the call every time. Extremely frustrating when I need very important information. 😡😡

Sameeha J

Sep 8, 2022

Customer service is horrible & they made mistakes then want me to fix it!!

Tony Wilson

Sep 7, 2022

I called there early in the morning which had to stay on the phone for an hour and a half I wish they could fix this I know you could do it on the internet since I have reading problems in the callbacks I don't have a phone I know you come in and do it over the phone so I wish they would actually you know speed up the time on the phone the stuff like that I try to get hold of the steakhouse down there and leave a comment so I couldn't find how to do it

Eddie Serrano

Aug 23, 2022

Today and everyday is close to the public and the sheriff act nasty and bad to a lady wish in no moment the lady raised her voice and it was disrespect. And buy phone is almost impossible to richer them easily the government must do something to help not to disrespect the old and young people.

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Questions & Answers

The place has excessive call volume and disconnects me every day and wont let me leave message??

Robert Maier | Sep 30, 2018
Heather Johnson | Sep 30, 2018

Its pretty much a hour hold time everytime you call. Keep calling back or vist the website to see if can answer your questions.

I had an interview schedule for today. I called a few times, waited 30-40mins to get hung up on EVERYTIME!. Im on the phone now as I'm writing this & been waiting for TWO HOURS. I don't want to have go start all over again. Just ridiculous!

Paula Dam | Sep 30, 2019
Paula Dam | Sep 30, 2019

I called again & now its "too busy". I do not understands how an interview was set up with the time & date but NO ONE answers you anyways!!. I just need to know what do i do now? Keep calling to get another interview or just go ahead & reapply(which I shouldn't have too due to the fact I was on hold for ALMOST 3 HOURS the day of my interview!)

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I apply for my medicaid one month ago and every time I call they keep saying we don’t have your Application.. I applied by paper and Drop it in a blue box.. this people don’t know how to do their job.. I don’t know what to do? 😔

Ubah Hassan | Feb 1, 2022
Tammy Taylor | Feb 1, 2022

Keep calling them. If you're wearing a mask I don't know why you can't go in and have your items scanned in like before. And apply for everything. You might get some food stamps too.

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Anyone else having issues with their case being "empty block"? I turned in all documents for annual recertification, called for interview&was told system down she will call me back, never did. Called them back and my case closed, they had no explain

umm Aisha | Sep 30, 2018
Cameron Belmont | Sep 30, 2019

They are playing with you, like they did me. They care nothing about you, me or those trying to make a living. They think they are better than us. Best thing to do is go to the agency and talk to your case worker about your situation, in person. I dont like to go there and you wont either. I have no choice l need my food stamps again. But I'll go there and wait for an hour then I'm leaving and I'm done with them.

I recommend you just go in, take a number & wait to speak to someone rather than attempt to call. Most issues can be resolved with a visit to the office, just be sure to bring LOTS of documentation with you.

Esscast sterling | Sep 30, 2018
debra blythe | Sep 30, 2019

Can I take pic of my lease and utility bills and send it to u by phone?

Where can I ( who is homeless ) get help with winter clothes and boots. Columbus westside

Kenji Harris | Sep 30, 2018
Duane Durr | Sep 30, 2018

Salvation Army has their clothes coats and boot Drive coming up I believe at this this weekend

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Does this branch process food stamp applications

Kenji Harris | Sep 30, 2018
Kripta Kronic | Sep 30, 2018

That is correct, best time to arrive is around 3-5 PM (not exactly at 5 PM, that is when this location closes), in order to be seen quickly. During the morning hours, the wait can be 1.5 hour, on average. Plan accordingly.

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what is the fastest way for me to get my buckeye health coverage switched over to CareSource or Elena of Alina ok 1

Guy Robbins | Sep 29, 2021
Octavia Shirley | Sep 29, 2021

I would call up there or if you have a case open with them then you can create a account on the portal. There you can message them with questions and view your health benefit.

Can u scan documents?

Soundman Tubbs | Sep 29, 2021
Lesa James | Sep 29, 2021

Yes they scan for you of they are open. Bit with the Covid I would try to get copies done some where else.

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How can I get a custody parent signed

Denise Henderson | Sep 29, 2021
Tyler Buckley | Sep 29, 2021

Call to schedule an appointment

Are they open on president's day?

Deb Hines | Sep 29, 2021
Yvonne Hodge | Sep 29, 2021

Government offices are not open on President's day.

Is welfare open tomorrow

Sue Jones | Sep 29, 2020
Eddie Serrano | Sep 29, 2020

Yes

What do i need to prove Citizenship?

Kenneth Ross | Sep 30, 2019
Jahlissa Jamie | Sep 30, 2019

All you need is your birth certificate and social

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If I get Social security disability can I Qualify for medicaid insurance

Terrie Williams | Sep 30, 2019
Gregory | Sep 30, 2019

Possibly, depending on the amount. More important to understand is that Medicare (different insurance) starts the second year after receiving SSDI but comes with a premium cost. Nonetheless Medicaid offers a plan that pays the monthly premium cost if you're qualified. Worth checking out.

I added my granddaughter on my case and sent everything in . When should i hear something back?

Tammy cordova | Sep 30, 2018
Justin P | Sep 30, 2018

Never drop stuff off unless you watch them scan it in I agree. I have been dealing with them for years. If you have it scanned and get a receipt they have up to a week but normally it's a few days. Just all depends on which one you go to and how you turn in paperwork. P.s. if you see a caseworker when you drop it off It c as n be instant.

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Is there a fax machine for Ross county?

Jaime Princess | Sep 30, 2018
Korter Begorter | Sep 30, 2018

Customers can now now have their verifications scanned at any JFS in the state, regardless of where their case is located.

What kind of documents do I need to bring for assistance. My husband and I both loss jobs and never been on any assistance before .

Waynette Goode | Sep 30, 2018
lachelle duncan | Sep 30, 2018

Last paystubs. You can also do an app online

Can you apply for prc there

Parick Theisen | Sep 30, 2018
Kripta Kronic | Sep 30, 2018

Yes.

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I need food because my stamps haven't hit yet so where can i get help

Kiki Mcginnis | Sep 30, 2018
foca's mom | Sep 30, 2018

Youll have to learn the good places though cause some only give like 1 paper bag some of which the stuff in it has expired .and thats for 4 kids

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Need medical card to get my prescriptions and I can’t get ahold of anyone? What do I do ?

Phillip Robbins | Sep 30, 2018
lachelle duncan | Sep 30, 2018

Go in 7 or 730am or 4 or 430pm. They seem to take their jobs seriously those hours.

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If I lost my card can I just pick up another one instead of waiting on it through the mail

Chris Braden | Sep 30, 2018
Kripta Kronic | Sep 30, 2018

As the other local guides have stated, this location does not provide any replacements for documents, you will just have to patiently wait in the mail. P.S. Don't expect calls either. A better option would be to go to this location during 3-5 PM (quicker service), to submit paperwork or check on documents that have not arrived in the mail yet.

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I'm on north Wilson how close am I

William Pfeiffer | Sep 30, 2017
Kripta Kronic | Sep 30, 2018

This location's building is across the BP oil plant, while adjacent to Restaurant Depot. Hope that assists.

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How can i get a medical card because asa cole m jr need one

Diane Donald | Sep 30, 2017
Kripta Kronic | Sep 30, 2017

Apply there.

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