Christmas Mountain Guest Check-in

Melissa Edens

Check-in is listed as 4pm. Our cottage was not ready at that time, and we were told they would call us when ready. 2 hours later we were still waiting on the call (and a little cranky as we had driven 6 hours and were now in the car for an additional 2)... Went to check on things, and there were our room keys but nobody had called us. Our second room wasn't out, but miraculously was available as soon as we said something. Workers were also talking badly about previous check-ins and how they were going to intentionally do the opposite of what the customer was asking for. Whether they were not really meaning that or not, the conversation should not have been happening (and continuing) in front of us.

Danielle Johnson

Went there as a guest of someone who was there for a Bluegreen timeshare presentation. First guest service was only polite, informative and giving to people who were Caucasian, Spanish and Couples. They put us in a Cottage all the way in the back were the wildlife ran around once it got dark so no outside, they had smart TV’s but the wifi went off on started having trouble before 9pm so it was no television even by 8am the next day, also the Cottage was nothing like what we were told or promised we would have (false advertisement). Anywho we got excited because after a few complaining phone calls they decided to move us to a room that fit the description we were promised BUT get this he had to be at the presentation at 11:30 ….now mind you check-out is 10am so he gets a call we’re going to move you but you have to be in there in 30mins it’s 10:30am now…anyway we had went “grocery” shopping at Walmart plus brought things from home so 3 kid’s & 2 adults who had unpacked everything and it took at least an hour to unpack now had to pack, load and arrive to new destination in 30 minutes WOW needless to say goal achieved some items left behind not many to get upset about so we’ll just replace them right. Walk in into what we thought was beautiful and definitely and upgrade and we started wiping down things with Lysol wipes spraying Microban and noticed dining table had dirt on it heck even the mirrors every last one of them then we saw the shower curtain in the Master bathroom had something black on it at this point we were like well at least the TV’s work so we took it as a win. This is a place that because of the blatant racism, the misrepresentation of property and the cleanliness, I would not return here.

Raquel Stahr

We had reservation for a handicap townhouse and were told that reservations were not guaranteed. We had to go and find a hotel. So instead of having a fun vacation using our points, silver members, we had to pay out of pocket for hotel. My husband is a Vietnam wounded warrior and they didn't seem to respect that. Manager just kept saying that our reservation wasn't guaranteed.

Ray Aitkins

Christmas Mountain is rapidly becoming one of our favorite resorts to visit. It is located close to home in Iowa, and is a short trip to the resort. The resort itself is very pretty in the woods, and the folks there are fun and efficient. We were greeted very friendly and got checked in quickly. Our room wasn't ready (we got there quite early) so we just hung out at check-in. The resort has many amenities to include a restaurant, Starbucks, washer/dryer and workout area. Plus, folks were skiing and snowboarding. The resort is close to The Dells, which has a whole lot of fun things, and especially good food. Wisconsin cheese is in abundance and Market Square Cheese is our favorite place to go. The close proximity to our home and the good folks at Bluegreen Resorts makes this one of our most visited places. Rate 4.8 of 5.