Raney's Truck Center

Stefan Larsson

Great service

Markenzi Stokes

Didn't have what I was looking for

Kenneth Wright, II

Nice

brandon thyssen

I bought a passenger fender for my Peterbilt. It was brought out to me in a cardboard box. I asked the sales associate if I needed to unwrap the fender and inspect it. I was told by the sale associate that as long as the fender wasn't painted I could return the fender for any reason. I dropped the fender off at the shop I was having paint my truck. Two days later I received a phone call from the body shop telling me the fender was unwrapped and it was damaged. By this time I was on the road and was not home and I also drove a 6 hour round trip to buy the fender. I asked the body shop what it would cost to fix the fender and they told me 200$ so I called customer service and explained the situation . I was told that I needed to inspect it before I left the store and it didn't matter what the sales associate told me because that wasn't the policy. So I asked for a manager and spoke with a lady that was rude and didn't want to hear anything I had to say. She also told me that she Dosent know what the sales associate told me but it didn't matter because policy is what it is. I was only asking for some help to offset the cost to fix the fender I wasn't looking for a free fender. After arguing for 30 min I was offered 5 percent. Which is like 28 dollars. And was told take that or nothing. I have spent alot of money at raneys as I live 3 hours away. This was by far one of the worse experiences I have ever been through where I was treated and spoke to like trash. In the end I wasted time and spent more money in a new fender, then just having the fender I already had on truck fixed.