Quality Inn Navajo Nation Capital

Sharon Oxley

After reading reviews for this property, my husband and I were looking forward to staying here for the night. The fact that it had a restaurant on property was the big plus. It would be nice to not have to go off property to eat after driving all day. Check in was quick and easy. My only "must" for a hotel room is clean sheets and hot water. When we got to our room, my husband found we had no hot water. Barely lukewarm. We called the front desk and were told they'd have maintenance check it and call us back. An hour later, we hadn't heard back, so we decided to walk to the office and check and also have dinner. The clerk apologized for not getting back with us, said maintenance told him "the contractors must have all come back at the same time and showered and used all the hot water". He offered to move us to another room "closer to the boiler" which we accepted. We then noticed the "restaurant closed" sign and asked about it. We were told the restaurant closed at 7:30 that night. It's advertised as being open until 9. We were told that when business was slow, they sometimes closed early so they didn't have to pay the staff. This led to us having to drive down the road to KFC and return to our room to eat (drive through service only). Everyone knows people love eating dinner in their hotel room. The next morning, I got my shower, but my husband only had cold water when he tried to take his. The rooms are very dated and the lighting is not very good, especially in the sink area. The positive side is the beds are comfy and the room was clean and quiet. And Roy at the front desk was very pleasant and accommodating. He truly did try to help us have a pleasant stay. The free breakfast voucher for the restaurant was nice and offered 3 choices for breakfast. Would I stay here again? Probably not. It's kind of a "been there, done that" experience.

Faye Sayturn

My husband had been driving for 30 hours and needed a place to sleep for a bit before getting back on the road. I went in to ask if there was any rooms available for early check in, the older lady at the counter didn't even greet me either but said no didn't have any rooms I said ok that's fine and just explained briefly how we been on the road and then all of a sudden she said she had a room but we'd have to check out at check out time which was 3 hours from the time I walked in. Why would you tell me you didn't have a room available then tell me you did but have to check out in 3 hours at full price. I went to red roof inn in Gallup instead. So much better customer service and understood our situation and checked us in early.

Tia Felix

I love staying here, quick check in, friendly staff, clean rooms, comfortable bed, and even better breakfast menu, a coupon is provided but you can use that for a menu selection. This will continue to be my hotel accommodations when I am in town.

Homer Yates

Clean, spacious and great heat. WIFI was down, storm related, did a great job getting me checked in and were very apologetic. Bed was so comfortable! Would definitely stay here again, worth the stay just for the fry bread!