National Fuel Gas Co

Alex Hendricks

Rude technican was just trying to leave on me and make me reschedule when I had to take the day off work to reschedule again because before he showed up at 9:30 am and just left a note that he couldn’t get access to the property even though my meter is outside and water tank in the basement he could have accessed

Heidi Hummus

Frank has come out a couple of times to service me and he is just fantastic! You can tell Frank truly enjoys being a part of National Fuel’s Team, and is knowledgeable if you have any questions. He always has a smile on his face from the moment he walks in to the moment he leaves, he is very friendly and efficient! I couldn’t ask for better, he is truly the face of National Fuel Gas Company. Thank you, Frank!

Super Hanabi

Meter reading was inaccurate in Dec 2019. Next bill received does not reflect accurate usage history for that month. Requested a more accurate meter reading as my January 2020 usage is the highest for the last 13 months. Customer service rep told me they only read the meter during the even months but I requested them to come out to read the meter soon as if it is a reading error I would like to get an accurate bill. I had to argue with the rep to give me a call back tomorrow to provide me with an update. I thought that was what they should have done to update their customers on the status of requests like this. Very poor customer service. Thinking about switching provider as when you lack competition in any business the quality tends to degrade.

George Ouimet

The absolute worst and most skeevy company when it comes to billing and account services. They have overcharged me for months when I was not even home and used no gas. Cancelled my account but then got charged three additional months and sent it to collections claiming my account closing never got processed. I highly advise using a private company and not this slick, unethical company.