Ashley + Outlet

brad boeing

Just awful. Bought a couch and it was delivered 2 months later than they said. Was missing its legs(feet). Finally got them to come back with the legs and attached them after multiple phone calls. When sitting on the couch it felt like there was hardly any stuffing/cushion. Definitely didn’t feel like the one we sat in at their showroom. After calling them again multiple times the finally agreed to send out a specialist. The specialist looked over our couch and said we didn’t have enough stuffing and we were missing a board that goes down the middle of the couch. He had to put an order in and come back at a later date. After a month of not hearing anything we called AGAIN and they said they never received an order for our address. So the sent out another specialist. He came a week later and said the same thing about the couch. He put in another order but yet again, we never heard from them. We called Ashley AGAIN, and wanted our money back and they said no. We explained what we have been going through and all they said was sorry but they couldn’t help us. We will never buy from Ashley again.

Jason Douglas

Was in Northgate Mall

Cary Schmidt

I did research, salesperson was great! I knew what I wanted, he made it happen. I am looking forward to delivery.

Teresa Gossage

Terrible customer service. Ordered a dining room set in June, was delivered in July. The delivery guys, (a sub-contractor), dropped the table base and the buffet from the truck onto our driveway. Had major damage but said they have to leave it until it could be replaced. Replaced it 2 months later but the new table could not be put together due to the necessary hardware being missing from the packaging. I was told someone would call me that day to schedule a service call, needless to say that did not happen. I called them 2 weeks later and was told they knew nothing about the missing hardware. I finally told them to just pick up the set as I don’t want to deal with their nonsense anymore. They said I would have to pay a 15% restocking fee to take it back.