Helio Health: Rochester Evaluation Center (formerly Syracuse Behavioral Healthcare)

Aluch Lanipse

Worse place for a person to do detox the morning nurse is so rude they dont care about u at all bathroom n rooms r disgusting they have u suffer with the with drawls n if u dont get up to eat they wont wake u up u have to take ur own medicine cuz is not u out leaving tomorrow this place now i see y alot of PEOPLE DONT DO REHAB IN ROCHESTER CUZ THEY THE WORSE

Leah Santos

I can't imagine what people are going through i can only ask questions to learn not judge someone called me they overdose 4 times ,thinking not one person cares, well I made him a promise you get help for 90 day's or more and I will help you, he was on both drinking and drug's he came here to HELIO I WAS ABLE TO TALK TO A FEW DIFFERENT PEOPLE ABOUT WHAT IS BEST FOR HIM THEY ALL WHERE 100% Professional and caring i went on to look at the ratings omg it was bad I was like omg he's not going to make it he would walk into a place f.y.i not this one and he would last a day he is on day 8 and loves everything about this place from the bed to the workout rooms t.v not one bad thing has came out of his mouth he even loves the staff I would rate this a 10 out of 10 I can't tell you how to live your life .what I can say is you only have one .I promise reach out they will 100%put the work in if you put that hard work toooo xoxo

Porrim Maryam

Excellent place. It depends where the person is in wanting to get sober. Just like any facility in that respect. Unfortunately I have had to be at all of Rehabs, detoxes, and hospitals in Rochester. So I can say with experience, THE BEST detox center AND rehab in the area. The detox has walk-ins. Just show up as early as you can. The rehab you can call ahead and schedule a check-in day and time. I found it easier to do a walk in for detox and then transfer to rehab. If you are so badly of that they don't have medicine or services there that you need, they are able to get you to a hospital that has what you need so you can come back when you're stable. They are also able to connect you with Open Access if they don't have what you need to stabilise. Open Access will be able to connect you with what you need. I saw another review here that said he was sent away because "they didn't have what he needed" for detox. That's bull. If that's the case then he wasn't willing to let them get him to where he needed to go. I know through experience that they are extremely well connected and can help anyone who actually wants to get help. The food is great. Just don't try the turkey burger, they tend to burn the broccoli, and they have home fries/potato sides 9 times out of 10 meals. I actually did not want to see anything made from potatoes for a while when I left. But that's the only downside to their food. It's all fresh, the cooks know what they're doing. Best food for a rehab or detox in Rochester. The counselors and support staff are absolutely wonderful. Truly great. No where else can you find that has only 2 staff that will be annoying. Everywhere else has lots of staff that will get on your nerves. There's lots of groups during the day to kept me occupied. They also have a small gym to work out some physical steam. Every room has a T.V. If you choose to go to their rehab, you get to have internet access. They have all the bathroom stuff you could possibly need. I never ran out of toiletries, towels, or blankets for colder days. In the end I didn't want to leave. But they got me connected and ready to take the next step towards permanent sobriety. I highly recommend Helios if you are actually trying to get sober.

Kerrie

Unprofessional and horrible patient care. Sent a family member away after being sent there by there doctor. They should be ashamed of the treatment they give to patients in need.