The UPS Store

Jessica Quindlen

Incredibly fast service!! Paras was super helpful and patient, ensuring my print job was exactly what I wanted. I will absolutely be returning to this UPS store!

Álvaro Romero

Everything has been so wrong with my UPS experience that I don't even know where to start this review. My story begins when I decide to ship six packages with personal items from Colorado to Georgia. Five of them arrived with clear water damage, and the sixth was lost inside the UPS warehouse in Atlanta (!!). Some UPS employees from different stores told me that several packages went missing at the same warehouse and they suspected theft, others suggested that I should forget about recovering my items. One employee from Corporate even said, "I would never ship my own stuff through UPS" (I feel you, bro!). I decided to try to recover my items, making more than 150 unsuccessful calls to different UPS departments. Beyond the fact that speaking with a human using UPS phone service is a challenge by itself, their support was completely useless. The Claims & Damages department kept telling me that a claim had been filed by UPS but that it was "slower than usual", and they asked me several times to describe one or two items of my package to see if they could find it in "lost & found" but didn't give me a chance to send them a list of items to e.g. an email address. I think they were just trying to cover their backs. I know from UPS employees that they do a warehouse cleaning twice per year, so they are certainly able to recover items in their facilities. They just don't want to do it: it's not a profitable activity. My package was delivered from this UPS store, so they were the only ones able to see and interact with the online claim. I made 40 phone calls to the store over three days: they didn't pick up the phone in 30 of them, and in the other 10 they just picked up the phone and didn't say anything while I was clearly hearing the noise of the store in the background. I left several voice messages, but they never returned my calls. Finally, one morning someone picked up the phone and decided to help me: I sent him my invoices to at least recover my items. This was 2 weeks ago, and I haven't heard back from them yet. They owe me +200 USD, but let's be honest: this won't even be close to the personal value of my items, which in some cases have been with me for over 20 years. I am part of an organization with thousands of employees and a budget of billions of dollars, and I've decided to move all my shipping operations away from UPS. This is the last time you fool me. I'm sorry: you had your chance to do things right, and you wasted it. UPDATE: Still, no news from UPS. They don't seem very interested in processing my claim...

Jenna Switzer

What a vast difference this store has seen since the change in management and ownership! I used to dread coming into this location & now every time I am greeted by friendly employees/management and a much more positive experience.

John Stechschulte

This store repeatedly lied to me about offering notary services. I called the store and the recording said they had notary services available every weekday. I arrived at 930 this morning (a Wednesday) and there was no notary there, but I was assured they would definitely be there at 11. I came back during my lunch, at 1240, and there was still no notary. Don't waste your time trying to do business with this store.