Massage Envy

Category: Massage spa

Address: 79485 CA-111 Ste 9, La Quinta, CA 92253, USA

Phone: +17607712244

Opening hours

Sunday: 10AM–6PM

Monday: 8AM–10PM

Tuesday: 8AM–10PM

Wednesday: 8AM–10PM

Thursday: 8AM–10PM

Friday: 8AM–10PM

Saturday: 8AM–6PM

Reviews

Myy Love

Sep 11, 2022

I have made appointments and they have never entered them to the system. The girls in the office are pretty rude. The front office staff are so rude I felt awkward. I rather drive further than to go in. I never thought how important customer service really is.

Jennifer Jesson

Sep 8, 2022

Love the staff!!!!

Rick Avi

Aug 24, 2022

Pretty good over all, just ended my membership with a bit of a bitter sweet end. Called 10 days in advanced to cancel my membership, little did I know it takes 10 days to process the cancelation? Therefore my next monthly payment was going to be charged and apparently there was just no way to cancel the payment so I was pretty much obligated to pay for yet another month when I just wanted to cancel. Massage therapists here are awesome same for front desk. I’ve worked for massage envy as a therapist (Hollywood location) and now as a client i can just appreciate the perks of the membership, it really comes in handy specially when I wanted to gift a friend or family member a massage using my member hours. The whole 10 day cancellation rule was just a bit silly.

Mark Hatcher

Jul 4, 2022

Great facial but they try to trick you in to buying a membership with word tricks

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Questions & Answers

How long is a facial?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Sep 28, 2021
Massage Envy | Jul 30, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Sep 28, 2021
Massage Envy | Jul 30, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Sep 28, 2021
Massage Envy | Jul 30, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Sep 28, 2021
Massage Envy | Sep 28, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

Do have couples massages

corrine gutierrez | Sep 28, 2020
Massage Envy | Sep 28, 2020

Yes, we have a couples room and provide couples massages. Please give us a call so we can schedule your service soon!

How much is the price for one hour massage?

Rosa Gonzalez | Sep 28, 2020
Massage Envy | Sep 28, 2020

Hi, Rosa: The cost of a one-hour massage for first-time guests and members is $70. Can we help you with anything else?

Do they offer couple massages?

Ruth Kwake | Sep 28, 2020
Massage Envy | Sep 28, 2020

Yes, we have a couples room. And, yes we offer couples massages.

Read More

What should I wear for during my massage?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Your service provider will instruct you to undress to your individual comfort level. In every case, our standards provide for your body to be securely covered.

How long is a scheduled appointment?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Every session (whether massage or facial) includes 5 minutes before and after for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

What is the youngest age a child can be to receive massage? Facials?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. We do require a Minor Consent form signed by a parent or guardian. In addition, a parent or guardian must be present in the room of all adolescents up to the age of 14. Minors ages 15 – 17 are not required to be accompanied by a parent/guardian.

What is your latest appointment during the week? During the weekend?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

We are open Monday – Friday from 8am to 10pm, Saturdays from 8am – 6pm and Sundays from 10am – 6pm.

Are you open on Sunday?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Yes, we are open 7 days a week.

Can I put a session on a gift card for someone?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Gift cards are purchased with money (having monetary value) and can be redeemed for a session or products.

Do you have showers?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Showers are not available at Massage Envy locations.

How much more is the 90-minute massage if I want to use my monthly session?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Your monthly session can be used toward a 90-minute session. The fee for the additional 30 minutes is $25.

Can I put my prepaid services on a gift card?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Prepaid services are recorded in our system as service sessions. Gift cards do not apply.

Can we use our prepaid services for product, gratuity and enhancements?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Prepaid services are valued in 60-minute session increments. Products, gratuities and enhancement fees are paid separately.

If my account is considered ‘delinquent’ (credit card expiration, etc.) and I have prior paid accrued sessions, can I use them?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Our membership agreement essentially discounts our service fees to members and allows for members to roll unused service hours over to the next and future months. As part of the agreement, members are required to have their membership current. If a member account is ‘delinquent’, it indicates that some unused services have not been paid. Once an account has been brought current, accrued sessions become accessible.

Can I change my billing date?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Yes, this is possible. You must notify your home location in writing.

How much is a massage?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

The fee for a massage depends on whether someone is a member or a guest. Our membership fee is $70 per month that includes ONE 60-minute massage, facial, or Stretch session. If a member wants to come in more often during the month, the fee is $50 for a 60-minute massage, stretch or facial session. We have an introductory rate of $60 for first time guests. Non-members who chose not to become a member, can enjoy a 60-minute service for $100.

How much does it cost to receive a service?

Kathleen McEntee | Sep 29, 2019
Massage Envy | Sep 28, 2020

The cost of a service depends on the service; a massage or facial for our locations typically costs a first-time guest $70; members receive a 60-minute (50 minutes hands-on) service each month as part of their $70 monthly membership fee. If they want additional sessions during a month, subsequent sessions are $50 for a 60-minute session.

Do I have to be a Member to come in?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

No, you don’t; there is an introductory fee for first time guests. Returning guest rates or regular non-member pricing would apply thereafter.

Can I get a massage and Chemical Peel on the same day?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

You can receive a massage up-to 24 hours prior to your chemical peel, not on the same day. In turn, you must wait 5 days after a chemical peel before having your next massage.

Can I get a massage and Microderm-infusion on the same day?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

You can receive a massage the same-day as a Microderm-infusion, as long as you have your massage first.

Is there massaging in the facial?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Estheticians provide a soothing hand, arm, neck and décolleté massage during facial session.

Is the Microderm-infusion service the same as a hydra-facial?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

No, hydra-facials are different from Massage Envy Microderm-infusion services and use a different machine and application process. Our Microderm-infusion service is one-of-a-kind, providing clients with a physical exfoliation, extractions and serum infusion all-in-one.

Does the same person who does the facial do the massage also?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Typically, estheticians provide skin care services and massage therapists provide massage services. If you want to schedule two services at one time, we do have rooms that will allow you to have both services in the same room.

Can my esthetician not recommend product after the facial?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Our estheticians are professionals and pride themselves in helping each person feel and look their best. It’s typically inherent in their nature to explain what they are using and what would work best with your skin. Proper skin care requires at-home as well as in-clinic treatment. Our estheticians are professionals in identifying problems and recommending at-home solutions to maximize the benefit of your skin service. If you choose not to purchase products from Massage Envy, that is certainly your decision.

What does a facial consist of?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Our facials are fully customized for each member or guest. Our facials consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

Do enhancements cut into my massage time?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Enhancements such as our Boost serum and Aromatherapy are provided within the scheduled massage session. Certain enhancements such as Rapid Tension Relief can either be part of your massage session or you can request this service as a 30-minute add-on to your massage.

What is Rapid Tension Relief and how much time does it take?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Rapid Tension Relief is a customizable enhancement that uses a percussion device to address areas of discomfort and muscle tension. The service can be a 10-minute enhancement, a 30-minute add-on to a massage or a stand-alone 30-minute service and can focus on up to 11 different target areas.

Do you offer pre-natal massages? Do they have to be before or after a certain point in their pregnancy?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Yes, we offer pre-natal massages. We recommend that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. High risk pregnancies do require your doctor’s release.

Do you have a couple’s room for a couple’s massage?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Yes, we have a couple’s room.

Can I bring my own lotion, oil, etc.?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

We use our own lotions, oils, etc., as this complies with our insurance requirements and provides consistency for our members, guests and service providers. All Massage Envy products have been tested and approved. We cannot be liable for personal products and ask that they only be used at home.

What does a massage include?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Every massage is customized to meet the needs of our member or guest. Everyone is different. Their lifestyle is unique. Their body is unique. And, their needs are unique. Our massage therapists customize each massage to address the areas that need attention. Overall, we provide full body massage but concentrate on areas that need attention.

What kind of massage do I get for the introductory rate?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

What kind of massage would you like? All massages are customized for each client’s individual needs: Swedish, Deep tissue, Prenatal, etc. While our therapists provide most types of massage techniques, some specialize in modalities such as reflexology, trigger point, myofascial, sports, etc. We try to match each client or guest to the therapist that best fits their needs. All are available at the introductory rate for first time visitors.

How can I cancel my membership?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

You can choose to cancel your membership after your initial contract term expires. You will need to contact your home location. They need to process paperwork through our system and will need your signature to do so. Please note that only active members can use prepaid sessions (sessions that rolled over). If a member chooses to cancel their membership, any unused sessions will cancel as well.

What happens if I don’t come in a month to use my session?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

If you can’t make it in for a massage or facial, no worries, that session will roll to the next month. You do, however, really want to take care of yourself by coming in regularly. Please note that only active members can use prepaid sessions (sessions that roll over). If a member chooses to cancel their membership, the unused sessions cancel as well.

Do facials cost the same as a massage?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Yes. The fees for facials and massage services are the same. There is an additional charge for our advanced skin care services like MicroDerm infusion and Chemical Peels.

Can I use the membership for facials?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Yes, memberships include massage, facials, and ever out Total Body Stretch Sessions!

Can I put a hold on my account?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Yes. Many times, our members travel for extended periods and are unable to use their service. A membership can be ‘frozen’ for half the time of your agreement, as an example. 6-month memberships can be frozen for 3 months; 12-month memberships can be frozen for 6 months. There is no limit on the amount of times you can freeze your account. One month of dues is required between freeze periods.

Can my membership be on a month to month basis?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Initial membership is for a 12-month period. Thereafter, it is month to month.

Can anyone use my Membership?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Membership is extended only to the person who signs up. We do allow for members to transfer up to 1 service each month to anyone they choose. A service can be transferred to the same person once every six months. There is a small transfer fee.

Do I have to join in order to take advantage of the introductory session rate?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

An introductory session rate is just that – an introductory rate. There is no requirement to join.

Can I use my membership at all Massage Envy's?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Yes, that is the beauty of having a Massage Envy Membership is that you can use the membership in any of our franchised locations. You should be aware that memberships fees can vary based on geographic location and there may be a nominal fee in those areas where membership is more expensive.

Why do I need a Credit Card on file on order to book an appointment?

Kathleen McEntee | Sep 29, 2019
Kathleen McEntee | Sep 29, 2019

Like most service companies, we service many clients and rely on appointment schedules to be efficient. Our service providers rely on clients for their income. If they do not cancel within 24 hours of the appointment so that someone else can take the service, the service provider suffers. Consequently. We charge for the service.

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