Geek Squad

Wayne Maverick

Phone service was very disappointing on hold over 45 minutes.

Like to get a GIRL

Not very good at doing their job

cheryl shepard

Terrific service. Quick, a few days. Was notifed by phone as to problem options and.cost. came to pick up Answered all questios, did not rush. Name was Chris. 1st young man. At drop was excellent. Don't know his name.

Jennifer Hui

Eric from the LQ Geeksquad was awesome (5 stars) for our washer repair. He was very prompt, courteous and informative. Getting the appointment, however, required 5 phone calls, speaking with 7 agents, and being stood up one time. Geeksquad's phone customer service is atrocious. I would never sign up for one of their plans (we were using the manufacturer warranty for today's service). I'd rather pay for a repair on my own then have to go through the torture again of scheduling through their system. No one on the phone wants to truly solve a problem. If they are unable to help, they tell you to call back, or transfer you to another person who unwittingly picks up the line (and then you have to start all over again). The GS phone reps should learn some customer service skills from Eric and his coworker Salvador (who called to confirm my appointment 3d prior).