Urban Outfitters

Ur Mom

I have been so excited to try on a pair of pants at this location (as this store expensive asl and I’m not tryna waste my money on clothes that don’t fit) (especially when I gotta upkeep my Tyler Durden Sigma based appearance) anyways a girl downstairs was v kind and helped me find the right item. HOWEVER,, When I went upstairs to use the fitting rooms the customer service was absolutely atrocious! We practically got urged to leave although there were people in the fitting rooms already trying on large numbers of clothes at a time (13 yo, is this even aloud!!!). Furthermore, is this just irony or unfair treatment am I right?? It seems equality is not promoted in this establishment, but I give two starts cause the girl at the front desk had great customer service. L + Ratio to the girl upstairs smh didn’t event try to hide the fact that she wanted me to leave

Louis Z

Nice store

Michael Birchall

I would advise everyone to avoid this store given the racist experience my wife was subject to on Wednesday 16th February. My wife was shopping with our two daughters as part of our eldest daughters 13th birthday day out. When they went to try on clothes they were completely ignored by a store employee. My wife, who is Latina had to ask for a fitting room and the girl begrudgingly opened the door and offered no further assistance. This was the opposite to a white customer who was greeted and dealt with politely. When they exited the fitting room, the employee took no interest and didn’t offer to check out her purchases. Instead she look down her nose at my wife. When they all returned to the car and explained what had happened I went to the store. I am a white male from England. I picked out a shirt and went to the same employee. She introduced herself and asked if I needed assistance. I tried on a shirt. When I left the fitting room I was asked if it was ok. I said no and as I was leaving was told “no problem, I can take that, have a nice day”. I was shocked and went to speak to the manager. The manager didn’t even have the decency to apologize. When prompted she still offered no apology. This matter is currently with their corporate team, who after three phone calls have not had the decency to offer a token gesture for any compensation. The whole event soured my daughters 13th birthday. We will never set foot in this location again. Racism still exists, even when you go clothes shopping. If I could give a zero rating I would.

Ella Thompson

The customer service could be so much better. There was a long line for the fitting rooms and my cousin and I of the same age and gender offered to share a fitting room to make the line go faster, only to get yelled at by the employee guarding the rooms. He didn't even bother to let us know that there were fitting rooms downstairs that were open. After I eventually left the upstairs line to go downstairs, the employee at the downstairs one acted like I was stupid. When I got to the front of the checkout line, the cashier didn't acknowledge me and instead just tapped on the counter where she wanted me to put the item I ended up buying. I want to like this store, just the prices are way too high and the employees need to get better attitudes.