Courtyard by Marriott Battle Creek

Pamela Wilson

We reserved 4 rooms for our sons wedding, and had many issues. When I called to reserve they made me pay the entire price of the room up front. Then when we arrived they tried to charge for the rooms again. Our room was ok, but not great. One room got partial refund because the bed sunk in the middle, Then after the event I was charged $377 they didn’t know why but said they would refund the charge, but a week later they still did not so called again today….

Lisa B

I am a Marriott Rewards Member. I NORMALLY only stay at Marriott properties. THIS Courtyard by Marriott is a shameful representation of Marriott. My husband unfortunately had to stay here for 20 days for work. Initial impression was that the hotel is dirty, in need of updating and repairs, poor housekeeping services and inexperienced, unprofessional staff. No free breakfast (which is the norm for Courtyard), and the restaurant/Starbucks coffee bar didn’t open until 7am. The staff working there didn’t know anything about Starbucks products. When we arrived, the lobby was very hot. We were told the AC was broken in the lobby. The carpet in the elevators was soiled and had random pieces of debris that weren’t picked up over the 2 days I stayed with my husband. When we arrived to his room, the bathroom had LARGE PIECES OF HAIR (as if someone gave themselves a haircut) under the bathroom sink counter, additional hair all over the bathroom floor and popcorn on the carpet in the bedroom. There were only two small, shallow drawers for clothing storage. The fixtures and design of the room is very dated and worn. I asked the front desk for a door tag to indicate to housekeeping that the room needed cleaning. We were told that Courtyard only provided housekeeping services every 3 days. My husband was there for 5 days and had not received any housekeeping services. When he inquired at the front desk, he was told that he had to REQUEST housekeeping services and then received many excuses from the staff member that COVID had altered their ability to provide normal services. So, my husband requested that his room be cleaned when he left the hotel for work at 6am (day 5 of his stay). Upon his return at 1 pm, the room still had not been touched. Courtyard says they are designed for the Business Traveler. If you’re looking for a dirty room to sleep for a few hours, this is your place. If you’re looking for an overpriced room with no amenities (tiny fridge and microwave, dirty coffee maker in room)….this is the place for you.

Dwight Payne

Recently remodeled but they could have put more quality into fixtures. The breakfast is nothing but cold cereal and fruit setup on the Starbucks counter. A broken pool for the whole weekend and missing pictures of their so called suites rooms.

Rob Andrews

We stayed in room 327 and the room was very clean and well maintained. Did notice that the sink had been cracked but it was not an issue. The problem we had is that the pool was ice cold and not enjoyable whatsoever. It was a very nice area, the room itself was warm, plenty of guest towels. It was sadly just too cold to enjoy the pool itself. Also worthy of note is that it took quite a while to get hot water in the shower / bath tub. I literally filled the tub and it barely was hot water before the tub was completely filled. It did finally get reasonably hot towards the end and as a result when I was rinsing off with the shower the water was finally hot. Seems to be a couple key facilities issues need resolved. Also we left close to noon and the coffee bar was closed. Was disappointing to not be able to grab a coffee before we left. The staff was very friendly and helpful. Very clean overall. Needs some work considering the price. Won't return next time we're in the area unless they resolve the issues.