Academy Sports + Outdoors

Tom Knight

Great selection of water sports gear. The best really. Kayaks, fishing, etc

Chris Rutherford

Placed a pickup order (showed item available) and they don't even sell what I ordered. They couldn't find my order to even cancel it. Academy has been going downhill. That's the last time I go. Now I have to deal with my bank to cancel the order since they didn't seem to know how to find an order number

Michael

Unbelievable experience today at Academy Sports in Flower Mound. We went there to buy a $350 stationary exercise bike for my 95 year old dad. At 95, his cardiologist told him to get some exercise. We found the perfect bike, with arm movement as well. The exercise equipment has a small strap lock to prevent them from being used. Neither the pedals nor the arms would move. Since my dad is 95, he needs to confirm he can use it and verify it is stable enough while peddling. We asked a nice man at the door if he could assist us. He contacted another guy asking him if he could help us. He said NO! He cannot unlock the bike to try it out. We reached back out to the nice gentleman at the door, asking to speak to the store manager. He came over, and we explained our need to remove the strap, if only for a minute, to verify my dad could pedal it before finalizing the purchase. He emphatically said NO! He said Corporate doesn’t allow removal of any straps for customers to test the equipment. (These straps have a three digit combination needed to remove, nothing complicated) I pled with him, asking for an exception for a 95 year old. He again said NO! No understanding, no compassion, no attempt at customer service. We walked out of the store, thanking the nice guy at the door, as we left without making a purchase. We will never purchase here again, and ask you to consider other stores if you would like to receive some semblance of customer service. Who is willing to spend $350-$1500 on exercise equipment, without having the opportunity to test it out? I understand the need to lock the equipment to keep kids from playing on them. That makes perfect sense. What makes zero sense, is refusing to allow a customer the opportunity to try out a substantial purchase before buying it. I own a business. I would never expect my customers to make a purchase without the opportunity to see if what they were going to buy will actually work, will be safe, and will meet their needs. Ridiculous. Kudos to the young man at the door! He was nice, understanding and helpful. Unfortunately, he works for a manager that couldn’t care less about having satisfied customers.

Joshua Smith

Definitely my favorite sporting goods store, everything is very reasonably priced and of decent quality, but you tend to get what you pay for if you go off brand. Their store Krebs merchandiseis usually petty good.Sales are usually very good and clearance even better. This particular location has a very helpful and attentive staff, at least in my experience.