Best Western Plus Heritage Inn

Joel Ricca

Awful place. Expensive too. There was a party of hotel guests right outside our window signing, drinking, yelling, smoking until 3am! I complained on the phone at midnight and 1am. Nothing changed. I went o the front desk in person at 2am to complain and the manager promised to do something about it. Nothing changed. They kept me up until well after 3am and the management did not care except to say 'we're sorry'.

John St. Pierre

Honestly, I was surprised with how nice this Best Western was. The rooms were clean, spacious (for a hotel room) and well-maintained, there was plenty of light, a decent-sized TV, a refrigerator and microwave in the room. There was also a surprisingly nice fitness center, and a decent complimentary breakfast each morning. The staff was super friendly and helpful and this hotel was close to everything in Benicia. I will definitely be staying here the next time business brings me to town.

Blaze King

Usually 3-4 stars for place like this, but front desk went above and beyond. Rooms were scarce and it was last minute, but they got me nice clean and quiet room for the night. I’ll come back here.

Dolores Carrillo

During a visit to Vallejo, CA we stayed at Best Western Plus in Benicia. We've stayed here quite often. Upon arrival we were welcomed with warmth and friendly greetings. We had an issue with the sink and the maintenance man came and cleared the problem immediately. Everyone we came into contact with were very cordial and helpful. Best place to stay