Bank of the West

Steve Deasy

5 different "helpful" employees of Bank of the West - including Chris on the management team over 5 half-hour plus phone calls over 2+ months have promised to solve an issue with my debit card. I give up. I'm now on hold for over 25 minutes. I'm done with traditional banking.

J P

I once laid eyes on my first bear in this parking lot. He attacked me and the bank security saved me from death. Immediately after the teller Chris came out and made sure everything was all right,. Great Staff overall. I couldn't be more impressed.

Tracey and Donny Brizendine

My motherly called several times to have a banker assist her with a simple travel notification because it was not working online. She called several times and was on hold for extended periods of time and then finally when she called back she was hung up on more than once. I called for her and experienced the same thing. Extremely disappointing after banking with them for 20 years we have NEVER been treated this way. The customer service is non existent today. They don't if ask if you are willing to hold, they just say hold and put you on hold. Extremely rude and unprofessional. We are very disappointed and my mom is in another state unable to use her card.

Angie Keil

Business accounts are a nightmare. Holding online for technical support forever. Then you must go to the branch for support. El Dorado Savings is a much better option for local SLT banking, IMHO.