Water's Edge Resort & Spa

Category: Resort hotel

Address: 1525 Boston Post Rd, Westbrook, CT 06498, USA

Phone: +18603995901

Reviews

Heather Tomm

Jul 26, 2022

Married here on April 22, 2022, we booked a year in advance and when we booked we couldn’t have been happier! But with many unexpected employee turn over, no notice of menu change until the tasting and a few other bumps in the road had been upset and ready to cancel. Understanding that many factors like Covid change how things work we held on tight and and had been promised a great day. Well the day has come and gone, and thinking to post a review or not for many months, I would never want another bride to feel less than or I would love for Water’s Edge to get it together! When asking real questions I was met with attitude, lack of organization, and comments that where uncalled for. The day of was unorganized, thankfully I had my own wedding coordination because getting any info from management was like pulling teeth. The management left as my wedding started, we had been left with no champagne to toast. I had to request our added dessert and some food was missing from the cocktail hour. I can deal with the mistakes but the attitude I was faced with for the year and day of planning still makes me sad. In the end we where left with an apology and a night stay but in the end 3 months later I am still dissatisfied and upset with what we went through.

Maria Marino

Jul 22, 2022

The most beautiful resort I stayed at. The staff was very friendly and the resort is absolutely gorgeous. I had an amazing week. Restaurants on site were good and the beach/pool area were unbelievable.. I plan to return next year.. Only minor note is a few more shops for the guests(sundries etc) would be great..

David Graetz

May 29, 2022

The hotel is nice and is situated in a nice location on the water with a good view. Amenities and dining are ample. The staff were all very polite and offered a high level of service. The one issue we had was with the noise we heard from a wedding reception below our room. At over $600 per night one wouldn't expect this type of annoyance. It ended around 11 when the reception ended. It would have been fine if it were just my wife and I, but since we had the 2 children with us it was an inconvenience. I let the front desk know the next morning and they were apologetic and offered a credit towards our stay. We will come back but if we kids, will call and request a room away from any wedding receptions.

Jeremy Maré

Apr 28, 2022

We booked a spa and relaxation package many weeks in advance of our stay and got a great deal for it. I had a wonderful experience at the spa receiving both a facial and a couples massage. The waiting room was quiet and offered free coffee/tea/juice. The men's locker room was on the smaller side however there are two beautiful showers and free disposable shaving accessories. The dinner portion of our package was outlandish in size but of great taste and quality. Bread as a starter, two appetizers, two entrees, two deserts, coffee and non alcoholic beverages included (nothing on the menu was prohibited). It was so much food. Customer service was lovely and they responded to our requests rapidly. A major drawback was the amount of children. For the cost of a nights stay it was upsetting to me that our neighbors had a bawling toddler that wouldn't stop yelling until 11:00pm the indoor pool was also occupied mostly by children and there didn't seem to be any adult only hours. Not that I dislike children but not really what I want to deal with on a pricey spa vacation, especially when they're not even my own. Overall I would recommend this resort to my friends and family.

Thanks! Your review is awaiting moderation.

Questions & Answers

What time can we check-in?

Donald Nagel | Sep 27, 2021
Carlos Linera | Sep 28, 2021

Not 100% sure but I think it's 3pm

Do the hotel rooms have a coffee maker?

A Google User | Feb 24, 2021
Alissa Rybicki | Feb 25, 2021

Yes they do, just a standard one. Filters too.

Can you swim in the water at any time or is it closed?

Andrea Weingard | Feb 24, 2021
Gene Noble | Feb 25, 2021

No issues swimming. Great place. Highly recommended in these trying times.

Read More

Are they having outdoor entertainment yet ?

Diane Paecht | Feb 24, 2021
Athena Bogdanos | Feb 25, 2021

They had a love band at the outdoor restaurant on Saturday when we stayed!

Read More

Can our daughter and grand kids visit us for the afternoon at the resort when my wife and I spend a night?

Sara Metzidakis | Feb 24, 2021
Meghan Scott | Feb 25, 2021

Yes, they can. I had people visit me and they were able to use the pools and beach!! At the outdoor pool and beach they'll ask your room number and give wrist bands to you and your guests

Is the outdoor pool heated?

Steven Tannen | Feb 24, 2021
Meghan Scott | Feb 25, 2021

I don't believe its heated but it was warm and it's a salt water pool

Read More

Does the gift shop sell Tshirts? Jewelry?

Laura Hatch | Feb 25, 2020
Sindi Mannochi | Feb 26, 2020

Yes they sell both t-shirts and jewelry

Read More

Does my reservation have handicap facilities?

Marguerite Fagan | Feb 25, 2020
Stephanie Mazer | Feb 26, 2020

Yes they do.

Read More

how much is the Sunday brunch?

Edwin Guzman | Feb 25, 2020
Beatriz Torres | Feb 26, 2020

$39.95 for adults, children under 10 $22

When does the outdoor pool open for the season?

Martha Huston | Feb 25, 2020
annabella g | Feb 26, 2020

I don't believe there is a outdoor pool, but what I do know is that you can get to the indoor pool and fitness room through the gift shop in the main building, and those are both open year round.

Read More

Dates for Timeshare week # 35?

George Saddler | Feb 25, 2020
Michael Fitzgerald | Feb 26, 2020

I review for Google.. I am unaware of that part of the operation.. Call and speak to a customer professional.. Enjoy the Sound.. I love Westbrook😀🐟🐟🐡

Are you open for lunch/dinner on Christmas Day ?

Dawn Smith | Feb 25, 2019
billie palmer | Feb 26, 2019

I believe so. Check their website. I know that they have people staying at the timeshares at that time. Enjoy

Is there a trivia night here at all?

Sandi Manna | Feb 25, 2019
Fierce IVY | Feb 26, 2019

I have never seen one advertised but they are very nice at the front desk. I agree just give them a call. 😊

Read More

Hi do you hae a fitness center

Lisa Dichiara | Feb 25, 2019
Lisa Buvelot | Feb 26, 2019

Yes full gym

Can u swim early before the 3:00 registration?

Elizabeth Lane | Feb 25, 2019
Paul D. Barefoot | Feb 26, 2019

Yes

Read More

What is the dress attire for dinner?

Karen Peck | Feb 25, 2019
Katherine Hollywood | Feb 26, 2019

Only went for lunch. Nice casual.

Read More

How Dow you know my name?

kathleen williams | Feb 25, 2019
Lawrence Sashin | Feb 26, 2019

It's written on the top of this page.

Read More

Oh does the getaway's buyback program work. Is it legit

charles napier | Feb 25, 2018
Roxanne Mirando | Feb 26, 2018

No clue on that. Would think twice on going back. Bad experience from the room to the restaurant. informed employee as well as management, wrote a review they could care less. Their only concern was getting their money. Quite disappointing. Heard Madison Beach is a better choice. Will def try there later this year.

Read More

What is playing tonight?

Eleanor Lawton | Feb 25, 2018
Michael | Feb 26, 2018

Live close to Reno Nevada I have no clue but thank you

Read More

Do the hotel rooms have a mini fridge

Nancy De Genaro | Feb 24, 2021
Helen Gonis | Feb 25, 2021

Are there any restaurants local to the hotel that I can just walk over too or is everything around too far that I would have to drive too?? Thanks

Read More

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places