Rowan Cabarrus YMCA (West Cabarrus Branch)

T Law

**Update Part 3** I was unable to get my son in the class. They offered a weekday class which is impossible for me to bring him to. Very Disappointed in incompetent management and will not return to this location. **Update Part 2** Someone other than the Director contacted me to assist. Put me on a wait list which would not have been necessary if Evan, the Director responded and assisted me in a timely manner since I contacted them the day registration opened. Due to summer demand, I am sure a spot will not become available. If they want to make this right, they should have put my son in a class. ** Update** 10 days later, STILL no assistance from ANYONE at West Cabarrus YMCA! I attempted to register for West Cabarrus summer swimming program, the day that registration opened on May7th. I was unable to register because my child would not reach the eligible age until 4 days after the initial class. I contacted Kristin of West Cabarrus YMCA with my issue and which was then forwarded to the Director Evan J. via email on 5/9. The Director then contacted me at 6:18pm on Monday 5/10, obviously his last email of the day. I replied to his initial email that same evening. I did not hear back from the Director until Saturday, 5/14!! Asking which YMCA I am a member of although my son is currently enrolled and participating in spring swim classes!!! It is Tuesday 5/17 and I haven’t heard anything further from the Director or anyone else who can assist me with getting my son registered for swim class. I’m sure by now the classes are all full. I have never experienced utter lack of basic customer service.

Ella Beaver

I visited this location yesterday to inquire about summer camp for my daughter. I walked in, went to the reception desk, and asked the woman working if I could register my child for summer camp. The woman bluntly replied “No”, began laughing, and even looked around to see if any of her coworkers heard to hilarious joke I had apparently just told. The woman then realized I was awaiting some sort of explanation and said “our camps filled up in March”. I then turned around and walked out, baffled by my experience. A professional and helpful response could have been “I’m sorry, our camps fill up early. Registering before March will give you the best chances next year”. I frequented this YMCA when I was young and was excited for my daughter to potentially share the same great experiences; unfortunately, this is NOT the same YMCA I once loved. Extremely disappointed in the treatment of guests.

Danette Hampton

As I'm trying to find a gym with a variety of activities such as independent and class workouts I was considering joining. The reviews here have changed my mind. Customer service goes a long way

Amy Smith

Great options for kids and families. I guess that's what the YMCA is for, lol. Not so great if you're an adult and or need the pool. Weekly schedules are posted and it is 50% not accurate. Changes are made last minute so you pretty much need to call everytime you want to go. Parking is difficult and full. Pool locker rooms and family pool are outdated, nearly always smell like Nair hair removal products and it's past time for pool and hot tub to be refinished. Many fixtures are rusted. Both pools are often closed for meets that take place in just one pool. In four months, I arrived 9 times and had last minute no notification closures. Also, the pool schedule is hectic and haphazard... with all of the scheduled activities, closures and breaks, there's really only 2 hours per day (most days, not even all days) you can get access. IF that works for your schedule. This isn't sufficient for regular practice or water therapy workouts or weight loss. I'm glad the kids have the ymca. It's needed. But it's time for some upgrades. For us adults, thankfully a new gym with pool just opened nearby with a fully open swim schedule and accommodating hours. All day 6a to 10p.