Mecklenburg County Department of Social Services

Category: Department of Social Services in Charlotte, North Carolina

Address: 301 Billingsley Rd, Charlotte, NC 28211, USA

Phone: +17043363000

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Karli Morgan

Sep 12, 2022

Never answers the phone, trying to speak to someone seems nearly impossible. The staff has horrible attitude problems and quite frankly none of them seem to actually enjoy their job. It’s a sad case, a place that’s suppose to help.

Pearl dean

Aug 22, 2022

I just can’t understand how this place is still open with staff who doesn’t answer the phone it always is a busy line. Terrible place

Cas

Aug 18, 2022

Awful. Regularly have to wait 3 or 4 hours on the phone only to get disconnected before I reach someone. They have been absolutely zero help in getting my medicaid application together.

Natasha Robinson

Aug 5, 2022

Have been calling for a MONTH, cannot get through to anyone. Any time I get in the cue, I get to next in line and then told all lines are busy! This is RIDICULOUS!!! I am switching my services to another county. Mecklenburg IS TRASH

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Questions & Answers

Can I apply for food stamps online

Marvin Gibson | Sep 28, 2018
Jessica glenn | May 30, 2022

I need to get in contact with worker an nobody is answering the the phones can't stay toed up yall not answering 😒 i need my stamps an hadn't gotten renewal because it was in wrong mailbox

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What do I need to bring with me to apply for food stamps

Christy Aytes | Sep 28, 2018
Sean Carhuff | Sep 28, 2019

Picture form of ID copies of all of the things you spend money on and all proof of income

How do I talk to my caseworker need to

Cathy Waters | Sep 28, 2019
Sean Carhuff | Sep 28, 2019

You can call them on the number provided in the paperwork that you were mailed

Will this office possibly help with finding housing for the disable

A Google User | Sep 28, 2018
stacie smith | Sep 28, 2019

Did they help?? I want to know too.

How do I talk to a person

Doug Fields | Apr 30, 2022
Breanna Sanders | Jul 29, 2022

I’ve been struggling with this as well.

Can you do food stamps application s online

robbie warden | Sep 27, 2021
Kelle Pressley | Sep 27, 2021

You can apply for both foodstamps and Medicaid online here:. https://www.nc.gov/services/e-pass And if you can, visit the nearest location to get your *case manager* contact number. Not call because you'll NEVER get a answer or live person.

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Who do I contact about help with information on opening an assistant living home here in Charlotte?

Pooh bear Will | Sep 28, 2019
Steven B | Sep 28, 2019

I need information on low income housing

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How can i. Talk to someone about my food stamps

Rhonda Henderson | Sep 28, 2018
Cathleen Dasent | Jul 29, 2022

I mailed my application on the 3rd of June and I still haven't received any answer. Today is the 5th when I am suppose to receive my food stamps, and it's not on. What should I do?

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When will the office be opening back up for the public

Sereniti Carr | Sep 27, 2020
Corey Atkins | Sep 27, 2020

No date has been set yet but you can still get the paperwork that you need.

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How can I get my newborn baby medicade? It comes automatically from my medicade or I have to apply?

Prabina Regmi | Sep 27, 2020
Francisco Arellano | Sep 27, 2020

The baby was born here and automatically gets wic and medicaid

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Do dss have wifi connection?

Quawnquisha Threatt | Sep 27, 2020
Michael Thuemmel | Sep 27, 2020

I'm sorry I don't believe they have it at the Billingsley location.

what i need to bring to apply for medicare? in al questions i see the questions bur you dont have the answer

BUENAVENTURA RAMIREZ | Sep 27, 2020
O R | Sep 27, 2020

Medicare is through social security Medicaid is at Social services to apply for Medicaid you would need to bring Id birth certificates and income information you can also bring old medical bills

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My mom need to apply for a new EBT card, do I need to make an appointment?

Catherine Ho | Sep 27, 2020
Ravi patel | Sep 27, 2020

No go directly and bring her ID and social security that's it

I lost my letter for work 1st meeting tomorrow. Does anyone have the number for them to reset a different meeting time? Thanks

2017 Toot | Sep 28, 2019
Sean Carhuff | Sep 28, 2019

If I were you I would probably go anyway that shows them that you are trying and you're not working anyway so

how do i find out who my case worker is?

Dolly Defazio | Sep 28, 2018
Steven B | Sep 28, 2019

How do i find out my mom case worker

This place sucks

Landen Barnes | Sep 28, 2018
Marcus Hubert | Sep 28, 2018

Yep

Can a person receiving disability benefits, be enrolled in college courses?

Judy Bowe | Sep 28, 2017
MsPooh54 | Sep 28, 2018

Yes! Of course.

What is the fax number here

Ms.A | Aug 28, 2022
Tonya Smith | Aug 28, 2022

I Dont kno sorry

Do they help you with paying your rent

Traci Snowden Thach | Jul 29, 2022
Season Stewart | Jul 29, 2022

Crisis and some churches and united way also

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How can I find out if my application was accepted

Kevin Hagans | Jul 29, 2022
Teresa Love | Jul 29, 2022

Usually it can take up to 30 to 45 days by mail or email to hear back from the DSS. You can go to the building and talk to someone. Reaching by phone can be challenging.

Can I renew my benefits online ?

Daniyel Sherrer | Jul 29, 2022
T Westbrook | Jul 29, 2022

Yes

How many months will I have on my food stamps before I would have to recertify

Juan Agee | Jun 29, 2022
Linda Wolf | Jun 29, 2022

Your approval notice will tell you when your certification ends.

How do I renew my food stamp card

Pamela Greene | Jun 29, 2022
Jeannie Luckey | Jun 29, 2022

You don't renew your card you recertify.

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Why cant i get anyone on the phone for food stamps ive beeb trying for 3 weeks now

Christian Reaves | Jun 29, 2022
KacymoonTV 1233 | Jun 29, 2022

Unfortunately you will have to go up there. I had the same problem so I just went up there and I was told there was a shortage of workers and some things was put on hold. When I went up there I got the problem solved immediately

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how can i apply for medicad

patricia deleon | May 30, 2022
Jeannie Luckey | May 30, 2022

You can apply in person or online

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Can somebody call me!!!!

Brandy Douglas | May 30, 2022
Makeba Daniels | May 30, 2022

You have to actually go there to get any results. They are so short staffed but going in gets the job done and I didn't have to wait long at all.

How do you report change in income? I just started a new job, but received food stamps. Every day that I call, I can't get through. i trying to do the right thing in reporting income, Veronica H

Veronica Holton | May 30, 2022
Scott Reinstein | May 30, 2022

Going to have to physically go to DSS to report your change in job's. There customer service phone number is absolute waste of time!

Is it open for public

Pamela Pineda | Mar 1, 2022
Nyblanco67 Blanco | Mar 1, 2022

Yes

Where do I go online to apply for food stamps?

Donna Gardner | Mar 1, 2022
Linda Wolf | Mar 1, 2022

ePass.nc.gov

How can I get a form for assistance?

Anne Lippard | Dec 31, 2021
Victoria Horton | Dec 31, 2021

Go to the billingsly office be there btwn the hours 8 to 4 and go to the front desk and tell them what you need help with.

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Can I apply for food stamps online?

Marolyn Jackson | Dec 31, 2021
jacqueline grant | Dec 31, 2021

Yes

What company in the security guards in the DSS buildings? How do you put in a complaint?

TyLuv 2Chat | Dec 1, 2021
Victoria Horton | Dec 1, 2021

Im not sure of the company, and i understand why you want to put in a complaint when i went there i had a medium size purse and he fondled my purse i mean for a good 2 min i dont know why or what he was looking for.

GoodPm is the Dss office on Billing rd open for walk ins ???

kyle hester | Sep 27, 2021
Shatavia Kennedy-Williams | Sep 27, 2021

Yes, Mon-Fri 8am-5pm

I'm trying to change my address for food stamps. How can I do that ? The call time is ridiculous.

Skippie A | Sep 27, 2021
Linda Wolf | Sep 27, 2021

Call, email, or written change placed in the dropbox outside the building or mail. Or submit documents online here: https://allaccess.mecknc.gov/

How and where do I pick up an application

VENLEXXAH MENGENRAYZZ | Sep 27, 2020
lex Blanca | Sep 27, 2020

Go up to the door of dss they have a area to get applications

I tried to apply for food stamps online and they denied me because I have an open case already. So why didnt they just look at my case and help me out?

Brittany Jackson | Sep 27, 2020
Adrienne Coleman | Sep 27, 2020

You have to contact your ongoing case manager if you have questions about an existing application.

⛔Will DSS request a investigation❓ Over 200+ people involved with holding aka J.B.Hunt Jr in homes in Gastonia & charlotte for 3mnths 💉 drugging him & kids to make extortion blackmail videos. 50 million embezzled & contracts forged.

Hunt Family | Sep 27, 2020
Hunt Family | Sep 27, 2020

👮Its 100% Truth! 💲💲 There is a 100k - 500k Guaranteed Reward being offered for info leading to arrest. 📞Contact DOJ FBI Charlotte or Senior DSS officials.

Hey if you have become homeless and I have been paying for a hotel can you help me out

Harold Johnson | Sep 27, 2020
Melinda Parker | Sep 27, 2020

Definitely check with all those places above. But first before you do all that call 211. Tell them your situation and they will give you the numbers of the exact people that have openings right now, and can give you contact persons which will make getting somewhere much easier and quicker. Good luck man. Been there myself before in Charlotte. But luckily they have alot of good resources here. GOD BLESS and BE SAFE.

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what i need to apply for Medicare

BUENAVENTURA RAMIREZ | Sep 27, 2020
Mitch Fields | Sep 27, 2020

ID birth certificate a letter for your disability

where do I go for foodstamps application?

Tonia Howard | Sep 27, 2020
Linda Wolf | Sep 27, 2020

You can submit online at epass.nc.gov or go to 301 Billingsley Rd location or 3205 Freedom Dr location.

IF U ARE THE PARENT MAIN CAREGIVER FOR A DISABLED ADULT CHILD CAN YOU RECEIVE A MONTHLY CHECK FOR BEING THE CAREGIVER

margi schindler | Sep 27, 2020
Nicole Perkins | Sep 27, 2020

Contact Mecklenburg county health department.

How do u get ur owe stimulus check

Cedric Oates | Sep 28, 2019
Alfonso Canales | Sep 28, 2019

A stimulus check is a federal tax issue. Is it given to people every year in with their refund according to their income and dependants.

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how can I speak to a human

William Adkins | Sep 28, 2019
Linda Wolf | Sep 28, 2019

You can visit the office on Billingsley Rd or the one on Freedom Dr or call the Call Center.

How i get my interview if it calls me? If i missed twice?

Eva Barrier | Sep 28, 2019
Michelle McCormick | Sep 28, 2019

You can call your worker directly if you have the number or just come in to do a face to face interview.

Is CPS @ freedom drive location too?

Sunshyne (Sunshyne) | Sep 28, 2019
Raghav Poojari | Sep 28, 2019

Yes and its only for mecklenburg county

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What do I need to apply for help with coupons

Cheilin Ozoria | Sep 28, 2019
Rebecca Frost | Sep 28, 2019

Do not speak spanish. The office will inform you. Proof: photo ID. Social security card. Income. invoice with address(address)#4=immigration status. Birth certificate of all. Goodbye.

I just moved to the area. I'm looking for work. I have registered with several staffing agencies. I need a job and a place to rent. Do you have any programs that could help me?

Rochelle Hughes | Sep 28, 2019
Nicole Perkins | Sep 28, 2019

Today is job fair Tuesday and there is a job fair at 301 Billingsley Rd from 10 am to 12pm

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How do i get a workers permit? Do i just walk in and ask for one?

Tk Boyce | Sep 28, 2019
Tonia Crawford | Sep 28, 2019

Monday thur Friday just walk right in and the guy at the front decks will tell you were to go good luck

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What do i need to reapply for snap?

Burgundy Rose | Sep 28, 2019
Shanneal Byrd | Sep 28, 2019

Go online type Mecklenburg county food stamps and create an epass account or to DSS for application

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Did my food stamp card come

Sidney Williams | Sep 28, 2019
Sidney Williams | Sep 28, 2019

I applied a week and a half ago and would like to know if im able to pick my card up

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How do I get cdpap for a elderly family friend

corrina magee | Sep 28, 2019
Alfonso Canales | Sep 28, 2019

Yes that is correct. The dr will have to write a "perscription" for one. Then you will either have to find a vender or the dr can provide info about where to get it.

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do you have a drop box for mail

Marian Mcqueen | Sep 28, 2019
katrine wiles | Sep 28, 2019

Yes in front of 301 billingsley rd

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I will be moving this summer to there.... I applied for disability. Not approved yet. Do y'all help with finding housing? Im a 35 yr old mom of two. No income at all now.. was force to retire from my job.

stacie smith | Sep 28, 2019
katrine wiles | Sep 28, 2019

There is Housing Authority you can inqire with

Can I apply for Medicaid online if yes what will I need?

Clara Simmons | Sep 28, 2019
Vivacious 33 | Sep 28, 2019

Yes you can and verification that are needed depends on case. Apply and someone wil contact you

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Is this where u apply for Medicaid at

[email protected] Georgeanna1 | Sep 28, 2019
TOT RONE | Sep 28, 2019

Yes

What day do they give free monthly bus pass

Keyzer Soze | Sep 28, 2018
Lamarr Blocker (Smoké) | Sep 28, 2018

Last week of each month at the Chapin Hall location (Freedom Mall).

Can you get a fishing license if you get food stamps something I was told you can get for a year

Yvonne Maxwell | Sep 28, 2018
Yvonne Maxwell | Sep 28, 2019

Need a answer ?????

Can I call dss and tell them that I got a job or do I have to go up there

Vegas Threat | Sep 28, 2018
trent manausa, jr | Sep 28, 2018

Call

I recently moved here. How would I go about getting everything transfered or what would I need to bring?

Kaneesha Hawkins | Sep 28, 2018
Kane H | Sep 28, 2018

Not sure

Will this department help me get started on disability

A Google User | Sep 28, 2018
Jb Zr | Sep 28, 2018

No. You have to apply with social security administration

Are they issuing bus passes this month

Fredrick Cannon | Sep 28, 2018
Marcus Hubert | Sep 28, 2018

Yes and next month as well.

What do I have to do to activate my medicaid again

Thu Chinita | Sep 28, 2018
Jb Zr | Sep 28, 2018

Fill out another application

What time they saw it

Maryury Maracasti | Sep 28, 2018
Keily Toledo | Sep 28, 2018

Alas 5 pm

I recently reapplied for extra help for persciption drugs. Was I approved?

Tammy Horne | Sep 28, 2018
Jb Zr | Sep 28, 2018

Talk to your caseworker

Can I get a wage verification form online?

Nicole Ortiz | Sep 28, 2018
Sara Long | Sep 28, 2018

Yes you can.

Is this where I apply for Medicare?

tamiera stinson | Sep 28, 2017
Justin “AR” Case | Sep 28, 2017

No, you must go to the social security department or online which is faster!

How do i apply on line for food and nutition

Kimberly Glenn | Sep 28, 2017
Tiwanna Kaiser | Sep 28, 2017

I think that's bull. You have to go in our have then mail you the application. But if you go in you can actually speak with the counselor and get everything done.

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