AAA - Irmo

Thomas LiPuma

Tire changed battery replaced power steering fluid changed

T N

Decided against taking my car here after being spoken to rudely when scheduling an appointment over the phone. AAA is supposed to help you, not put you in a bind. I have paid for a membership for 12 years and this location put the final nail in the coffin in my decision to find a different roadside assistance company and not use their car care centers any longer. I have the right to politely ask questions about service and repairs, but apparently the staff here didn't get the memo. They don't want to follow up on repairs done by AAA car care centers in other locations, but they wont come right out and say it. That is supposed to be one of the benefits of having a membership. The staff here act like they would be paying for the repairs out of their salary. They also demanded that I bring receipts for the previous repairs as if I was lying. I couldnt figure out why they couldnt just pull up the service dates and reports, but when I called to get copies emailed to me, the person I spoke to said they most definitely could see everything in the system, so me tracking down receipts wasn't necessary. However, he took the time to email the receipt to me anyway.

Tracy Norman

My experience was pleasant until I explained to Jeff why I was going to bring my car to his location instead of the one I was closest to. After receiving the details, although, he had given me an appointment time he thought it necessary to state that he had obligations to other customers before me. (This is self explanatory since I was calling in the morning amd being given a time slot for the afternoon). Then, in a very condescending/scolding tone, he told me to be prepared to have to have things replaced. I agreed because of course that's the expectation when you are taking a car to a repair shop for an issue, but when he was done, I asked since it's the same issue wouldn't it be covered under the previous repair and he cut me off abruptly and said to wait and let him look at it before speculating (his choice of wording), and that he will need to see all of the receipts from the previous visits about the issue. I find that odd since every visit i give them my information and they appear to be entering it into a computer/ system. Thank God Nissan will work me in because I do not want to take my car anywhere and have to wonder if I'm going to be unsafe on the road later because someone doesnt want to be questioned.

Tonya Evans

Excellent