Château Élan Spa

Corin Drooker

Extremely disappointed in the customer service. I booked a surprise, 1-Year Anniversary spa treatment for my husband and I and whoever scheduled the reservation scheduled it for the wrong month. When we arrived for the appointment, we were told it was scheduled for the wrong month and they offered to squeeze us in 2 hours after the already scheduled time which would have messed up the entire day of events planned for our 1-Year, so we were not able to do the one thing we were looking forward to most. The girl at the front desk was nice enough but the manager showed absolutely ZERO concern which is extremely disappointing considering they knew it was an Anniversary celebration. The manager was standing there but said absolutely nothing. I completely understand mistakes happen and I would not be leaving this review if it weren’t for the blatant lack of concern shown by management. Our expectations were much higher for such an establishment at this caliber. Can’t express more our extreme disappointment.

Carla Wheeler

This was an amazing experience!😌

Taresa Choe

This is my fourth time at this specific spa. I celebrated birthdays, girl’s night, and even my own bachelorette party here. So, I really hate to leave a negative review, but the spa at Chateau Elan has regressed immensely since the last time I visited. I was charged over $300 for my 80 minute massage and the poor therapist who looked over 70 years old and walked with a limp. I felt so guilty that I could not say anything during and after my massage. During the massage, I asked for the pressure to be adjusted multiple times, but I honestly believe Mr. Lee was not able to meet my needs due to lack of experience or training. I have weekly therapist and there isn’t even a comparison to how much better he is at his job and knowledge of massages. The interior is NOTHING fancy or comparable to other high end spas, and the steam sauna smelled of mold. As a person who loves massages, and gets them regularly, I would never recommend Chateau Elan.

Denisse G

Be careful making reservation and leaving your Credit card on file with Maddy. You will magically get charge an X amount of money but yet nobody knows anything.