Urban Vets Animal Hospital

Dana E

BOTCHED SPAY!!! I wish I could give 0 stars. I should have wrote a review sooner so others don’t experience what my dog had to go through. This is my first review of a business. I took my dog in June 2021 for a normal spay procedure. I went and picked her up after and noticed when I got home that her incision was starting to open at the bottom. Red flag #1. I had to take her back in and they ended up using staples on her. Fast forward to September 2021, I just moved to a new city across the country and my dog starts to go through heat. Lethargic, bleeding, etc. I take her in to an emergency facility in my new city and they gave her an ultrasound and found A FULL OVARY! Not ovarian remnants, but the full. ovary. I call Urban Vets, they refused to cooperate. I had to call dozens of times before they finally refunded me for the services they provided. They would not compensate me for the $1000 vet visit where they found her ovary. I let it go. A few months later, I take her in to a specialist to get RE SPAYED a second time. 3 different vets from different offices recommended I take her to a specialist for the procedure because it is not an ordinary spay. Again, Urban Vets refused to talk to me, said they have no liability, I was not allowed to talk to the doctor, they started ignoring my calls. I just wanted to be compensated for the second surgery my poor dog had to get because they botched the first. As expected, the specialist found my dog still had a full ovary and part of her uterus. I understand mistakes happen, but to fully deny any wrongdoing is completely unethical. $5000 later my dog is doing fine, but what a nightmare experience and so much money down the drain. They clearly do not care about the well-being of your animal and do not have experience to be performing spays. Horrible horrible vets office they should be shut down.

Katie Burke

Brought my cat here for the first time because she wasn't eating or feeling well. They didn't give me a single idea what would be making her feel bad. When they took her back to do blood work they brought her back covered in blood, I immediately asked about it and the tech kinda laughed and said she must have high blood pressure and took her back to be cleaned up. They didn't mention anything about high blood pressure or anything about making her feel better. Won't be going back.

Robert Guzman

Without hesitation I would recommend any pet owner to urban vets on 10th st & ave C. I was immediately impressed with the staff and service we received upon arrival. The care to details and professionalism was very comforting. My dog Mila was sick with what I thought was seizures but after the aggressive care and immediate test results revealed that Mila has a heart murmur. They even have the prescriptions at their facility which what’s it super convenient. Mila is back to being a loving playful dog again because of urban vets. With all my heart, thank you urban vets!

Kayleen Guzman

Very unprofessional, i took my dog in cause she’s vomiting and doesn’t wanna eat and the same way i walked in feeling is the same way i walked out. They don’t make you feel like everything’s gonna be ok and are very disregarding, they took back the papers that listed prices and what they thought “was best for my dog”. Didn’t even let me take them home to think about what’s best for my dog. I will not be returning to this vet