Middletown Fine Wine & Spirits

William Farr

I have frequented this establishment since moving back to Middletown several months ago. I would say better than $100/week. Today I went in to buy a bottle of Knob Creek. As I took it off the shelf, it slipped out of my hand and broke. The older balding gentleman then proceeded to charge me for the broken bottle as well as the other i was purchasing. I said to him, "I buy a lot of liquor here, " to which he replied, "I know, but..." I am so disappointed in this service model and being treated this way as a customer. I frequent local places like this because i want to support local business. When decisions like this are made it only hurts the business and the community. I will share this experience and dissuade anyone I know from using this establishment because of the lack of customer focus. I know they can do better, it could just take more time. In the meantime it's back to my Arrow Wine stop after work. Boo.

Roland vick

Very good place to go ..people very nice that work there !! Prices good ..they have a variety of everything there .!!!

Godofredo Alonso

Go get your 1800's Cristalino bottle, my favorite, little pricey but man we all deserve this on a weekend 😁👌👍

Holly Todd

Very disappointed in level of customer service. Cashier didn’t greet her customers in any way. When it was time to pay, she didn’t offer a total; she simply motioned for me to swipe my card. No thank you. No have a good day. Nothing! It is the holiday season and in this current business climate, every customer should be appreciated. She was too busy on her cell phone chatting with someone. I will not be back.