Tea Guys

J P

I ordered tea in early August that was supposed to arrive in a week. 5+ weeks later, it says "still processing" on the website. I have tried to contact them 4 times (via website, email, and phone) and gotten no response. I've had to resort to disputing the charge on my credit card (a first for me). If you are in the same boat, I don't think you're going to get your tea. I recommend you 1. Dispute the charges. 2. Write a review. 3. Contact the BBB. 4. Find somewhere else to satisfy your tea needs. I've had numerous small problems fulfilling orders with them in the past, but I had kept going back because they were a small business with a good product. I especially loved the green walnut tea. They've been a large part of our tea stock in the past. I'll miss them but look forward to exploring other teas.

A Google User

Excellent quality tea and great customer service as usual. A family favorite.

Mary Ann

Terrible company Ordered tea 4 weeks ago. Still hs not shipped. Customer Service is non existent. This company sucks. I have contacted my credit card company and Better Business Bureau. Don't order from this company. They steal your money . I ordered tea from another company just as good and received it in 3 days.

Vince Gattuso

I've been buying their products for over a decade but recently they've disappointed me. A store that I used to buy their products at cut ties with them about 2 years ago so I started ordering from Tea Guys directly. The first time I ordered, it took almost a month to receive my order. Recently, I placed an order on 7/26/22 & still haven't received it yet. I've tried messaging the company on their website twice and emailing them twice and never received a response. They issued a tracking number on 8/9/22 but USPS never actually received the package as of today. They've been holding my money for almost a month & a half and I don't have anything to show for it. This experience has been a nightmare.