Naval Medical Center Portsmouth -Veterans' Services Department

Category: Hospital

Address: 620 John Paul Jones Cir, Portsmouth, VA 23708, USA

Phone: +17579535000

Reviews

Alabama Roll tide roll

Jun 13, 2022

Slow response to patient care, but quick response to employee's toxic drama. But what do you expect from this type of health care, lack of communication, timeliness, care. Despite having very high staff to low customer ratio! Staff doesn't follow the mandatory mask mandate to the facility with some either not wearing a mask while others where it below their chin like a diaper!

Michelle Hudson

Mar 16, 2022

This place has the best customer service by far!!! It was an hour drive but worth entire time spent here. We were treated with respect and the utmost attention. I am glad to have had the opportunity to receive care for my son here. Life is not given everyday treat people like you would your own loved ones. Thank you for giving my son this ❤️

M A

Feb 3, 2022

4-5 hours to be seen at the ER. 3.5-4 hours to pick up medication at the pharmacy. This place is an insult to the patients. There is NOTHING emergency here. Staff is rude and unprofessional. Especially the front desk service. That black lady upfront is the real meaning of “horrible customer service “. It’s like they all hate their job and it’s the patients’ fault. You could be dying and they will let you wait for hours. Military personnel and their families deserve way better than this place. Came here for emergency at 08 am. It’s noon and still not seeing by a doctor. This place is a joke!

Jessica G (Jessy)

Feb 2, 2022

Long wait in ER is expected but that’s really anywhere. However I have received such good care here, nurses, doctors and staff were phenomenal at their job and never had me wait in a room for very long. They were quickly caring for my needs, and took all the right steps in making sure I was okay. They have given me instructions on where my follow up appointments are, and what I need to do. They cared so much about safety, privacy and most of all my health and well being. As a medical professional myself I was very impressed compared to any other hospitals I have been to. I have been receiving prompt phone calls to make appointments and all staff have been very sweet, kind, and most of all helpful in every aspect.

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Questions & Answers

What time does admissions open?

Susan Moore | Feb 27, 2019
zaquarious delaney | Feb 28, 2019

7am

Do they offer First Aid and CPR classes for active duty spouses?

Kendel White | Feb 27, 2019
PJ Dickinson | Feb 28, 2019

Red cross offers these types of certification training always. Call them. I was trained free, but we did a group effort with Boyscouts

What are the hours of operation for Portsmouth Naval Hospital's cafeteria?

Joshua Honea | Feb 27, 2018
Kenny Cook | Feb 28, 2018

Breakfast: 0600-0800 Lunch: 1100-1300 Dinner: 1630-1730

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I have my records on a cd need to make an appointment to get the ball rolling ,what should i do first

peter morrocu | Feb 27, 2018
Kenny Cook | Feb 28, 2018

Are you already out of the service? If so, you need to contact VA. Look up military one source. They have a lot of good information. Need a little bit more info to assist you a little better.

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Are labor inductions done on weekends?

Lee Kulik | Sep 29, 2020
Miranda Esten | Sep 30, 2020

I was induced on a Saturday. So in my personal professional opinion, YES!

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What's the website for jobs at the Portsmouth naval hospital

Lawrence Johnson | Sep 29, 2020
Catherine Corl-Cox | Sep 30, 2020

USAJOBS.COM search by site location, or LinkedIn.

How do you report a complaint

Bettie Moon | Sep 29, 2020
Miranda Esten | Sep 30, 2020

You can also write to your Senator or call the Commonwealths board of medicine.

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I haven't been able to get appointment with my PCP in a year, because of his nurse claiming no appointments. I need to many drs to go to ER . But I did spent 7 hrs told to see my PCP . Asap . I have appointment 20th july we will se

Mary Slocum | Sep 29, 2020
Miranda Esten | Sep 30, 2020

If that’s the case you can also call Humana Tricare Insurance company. Or get a hold of the chain of command. They all have one.

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I was born there in 1944 how do i get a birth certificate?

Roberta Lear | Sep 29, 2020
Miranda Esten | Sep 30, 2020

Commonwealth of Virginia DMV. I know it sounds weird but, yes! They are at the DMV!

What time do the pharmacy closes?

Gregory Washington | Apr 2, 2020
Amanda Toledo | Apr 3, 2020

M-F 0730-2100 Saturday 0730-1700 Sunday 0900-1700

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Where can i get my medical records.

Tommy Abel | Feb 27, 2020
Marquita B | Feb 28, 2020

Hello Tommy... It depends. You can go to medical records in building 2 2nd floor and request to have your records printed out. Per DOD instruction they have 30 days to release your record to you however it usually doesn't take that long. Medical records can process any outpatient records that you have however, depending on if you are on a ship those records are usually kept on the ship. So Sewells Point branch medical clinic medical records department may be your best bet. Lastly, if you need any mental health you will have to go to the Mental Health clinic at either nmcp or the branch clinics which include Sewells Point Oceana and Little Creek to put in the request. You will have to pick up your mental health record from nmcp or you have the option of having it mailed to you or emailed to you. Help that help. P.S. Family Medicine will send you to Medical Record in Building too.

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Will the Navy help me knowing that I was born in Portsmouth Navy hospital and my father died 2 years ago and he was in the Navy for 25 years?

Malia Ramsey | Sep 29, 2020
Miranda Esten | Sep 30, 2020

Unfortunately, unless you are entitled to survivor benefits, no.

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How do you schedule a PHA appointment

Elizabeth Carson | Feb 27, 2020
Delica Hughley | Feb 28, 2020

You have to do the online portion first then call the appointment line to set up the second part.

Which local florist has employees who can access NMCP to deliver flowers?

Nancy Johnson | Feb 27, 2020
James Wallace | Feb 28, 2020

None. They will make you meet them off base at the gate to pick up.

what airport is closest to the medical center

Pat Snow | Feb 27, 2020
David Maynor | Feb 28, 2020

Norfolk ORF is closest about 20 minutes non rush hour. Newport News PHI is about 35 minutes.

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What are the pharmacy hours?

Vanessa Weitzenhoffer | Feb 27, 2020
Delica Hughley | Feb 28, 2020

Mon-Fri 0730-2100 Sat & Sun 0900-1700 Closed on Federal Holidays

Can a former corpsman visit naval medical center Portsmouth va.

Roger Taipale | Sep 29, 2020
Miranda Esten | Sep 30, 2020

A US citizen MAY be granted access to most military facilities by following the protocol in place by that facility for visitation, etc. Contact the facilities quarter deck and ask what it is. But as a former corpsman...that was something a former corpsman told me.

How do I send a letter or package to my son who is based there?

Sonda Homalon | Feb 27, 2020
James Wallace | Feb 28, 2020

Ask your son for his address. Its different for every one there

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I need blood drawn what are there hours

Charles Wuori | Sep 29, 2020
Miranda Esten | Sep 30, 2020

See if you can go to a Tricare facility! Unless it’s necessary and they are the only facility offering the test I HIGHLY RECOMMEND you seek diagnostic bloodwork elsewhere!!!! I won’t even go into it because people have weak stomachs. Let’s just say I had to tell the nurse who is in fact an officer what to do when blood was going all over me and the floor!

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what are the hours for the pharmacy?

Dominique Knowlton Humphrey | Feb 27, 2020
Delica Hughley | Feb 28, 2020

Mon-Fri 0730-2100 Sat 0730-1700 Sun 0900-1700

Is the ER open on Presidents’ Day

Dunder_ Pickles | Feb 27, 2019
James Wallace | Feb 28, 2019

Yes 24/7 365

Where do i find employment opportunities? how to apply?

Janice Michalek | Sep 29, 2020
Miranda Esten | Sep 30, 2020

USAjobs.gov

Are there any hotels near the hospital ?

Rebecca Marsh | Feb 27, 2019
Ashley Gaston | Feb 28, 2019

Yes

Who maintains record's of births from 50s that were registered at portsmouth,Virginia U.S. Naval Hospital of live black births?

Cricket Wireless | Sep 29, 2020
Miranda Esten | Sep 30, 2020

COVA DMV has your birth certificate no matter the color creed or sex. They have it all!

is this a smoke free base

Wendy Wedgesorth | Feb 27, 2019
Andrew Gonzalez | Feb 28, 2019

Yes

what county is this.

Eddie Dunn | Feb 27, 2019
Laritza cruz | Feb 28, 2019

Portsmouth, Virginia

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Can anyone visit hospital

LuAnn Shive | Feb 27, 2019
Delica Hughley | Feb 28, 2019

In order to get on base you must have a military Id, or a spouse/dependent Id. If you don't then you can be escorted on based by some one with one of these, & you will just need your state Id or drivers license.

How can I get ahold of someone who is in the hospital currently sarp level 3 please and thank you

charles speelman | Feb 27, 2019
James Wallace | Feb 28, 2019

Nope you need an escort at all times

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Does anyone know the hours for the Ortho Fast Track in the ER?

Christine Herbst | Feb 27, 2019
Kimberlee Flannery | Feb 28, 2019

Usually open until 1am depending on patient census.

What are the hours for the navy exchange on the weekends?

J.Jene' Poet | Feb 27, 2019
Anthony Kelly | Feb 28, 2019

9 a.m. to 8.pm Mon-Sun

Do they have an er?

PHILIP WIGGINS | Feb 27, 2019
Anthony Kelly | Feb 28, 2019

Yes! Great Team!

Can a civilian be able to visit a patient while he is admitted to the hospital?

odie64 | Feb 27, 2019
Collin Korf | Feb 28, 2019

Yes. You'll be stopped at the gate, and will have to provide patient name, and do a little paperwork shortly. Just be patient with the guards, and you'll get through.

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How can i get my November 2016 left knee replacement hardware/tissue slide/blocks records please call or send them to my home address 390 kinsman way Hampton, Hampton va 23666.

Carolyn Davis | Feb 27, 2019
Sam | Feb 28, 2019

Go to medical records it's right by immunizations and request your records if you had xrays you have to go to stays to get a copy of those.

Do I have to be in uniform for an appointment?

nick harrington | Feb 27, 2019
Nicholas Roberts | Feb 28, 2019

Yes. All active duty personnel should be in uniform for their appointments. Not a strictly enforced requirement though. The benefit is that uniformed personnel jump to the front of most lines at the lab, pharmacy, etc.

What number works to reach the hospital? I have tried 6 different ones & all ring twice & hang up.

Christopher Salas | Feb 27, 2019
PJ Dickinson | Feb 28, 2019

Quarter deck is who can help you reach your desired department @ 953-5000

This hospital is horrible 🙄 we've been sitting here for 4 1/2 hours and still havent been seen. My vitals were also done extremely late. Doesn't matter if you're in pain or if you're bleeding out. For an emergency room I'm dissatisfied.

Cierra Furman | Feb 27, 2019
PJ Dickinson | Feb 28, 2019

I'm sorry, too. I have only waited long periods there when high volumes of ambulances with patients on the verge of death come in and have to be stabilized before surgery or transport to a room or other specialty hospital depending on space availability.

Is swimming allowed in open waters at the Navy Medical Center Portsmouth?

Kevin McIntyre | Feb 27, 2019
PJ Dickinson | Feb 28, 2019

No

What county is the Naval hospital located in Va

Judy Tiedt | Feb 27, 2019
Ricky P | Feb 28, 2019

Norfolk

How do I send a get well card to a patient?

Alice Liverman | Feb 27, 2019
PJ Dickinson | Feb 28, 2019

Portsmouth Naval Medical Center ATTENTION: George Jon ROOM #200 (example) 620 John Paul Jones Cir, Portsmouth, VA 23708

Visiting hours for labor & delivery

Maria Dillahunt | Feb 27, 2018
Kimberly Falzone | Feb 28, 2018

7 am - 8 pm

Where is the sleep lab

Russell Goff | Feb 27, 2018
William Johnson | Feb 28, 2018

Building 3 on the 5th floor.

I have son who is schedule today for surgery, he is a marine, me and my husband want to visit him this friday bit we dont have a military id, will they allow us to enter the hospital?

gina minadeo | Feb 27, 2019
Ronnie Steele | Feb 28, 2019

you cannot enter a military hospiital without an ID. It is still a military base and requires an ID for access. You can be added to a temporary access list by calling security and providing some information.

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I am a retired Army,72 years old. How can I get a Covid 19 vacination?

Benjamin Downing | Aug 8, 2021
Anthony Sam | Aug 9, 2021

try the VA Hospital in Hampton I got both of my cootie shots but I went to Ft Eustis

Are covid booster shots available?

Mary Ann Kincaid | Sep 30, 2021
Eric Allen | Oct 1, 2021

No not yet

Where do I go to renew military id

Ricardo Phillips | Aug 8, 2021
Anthony Sam | Aug 9, 2021

Naval Weapons Station Yorktown Yorktiwn Va or FT Eustis ID Center Newport News VA

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