Address: 4491 Underwood Dr, Fort Myers, FL 33905, USA
Phone: +18009995887
Sunday: Closed
Monday: 8:30AM–5PM
Tuesday: 8:30AM–5PM
Wednesday: 8:30AM–5PM
Thursday: 8:30AM–5PM
Friday: 8:30AM–6PM
Saturday: Closed
Rosemarie Lowe
Very polite and helpful
J Burns
Absolutely the worst branch I’ve ever been to. Waited 20 minutes with a crowd in lobby. While woman was at her desk put her AirPods in making personal call. They just need to close it and burn that branch to the ground
James Luckey
Family..
Scott Despain
Incompetent. I sold a vehicle to one of their members. Initial impression was when I asked what info they needed a branch employee informed me I would have to go to the DMV and transfer the title first. I told them this was impossible as there was a lien on the title. They were insistent I was wrong until I asked to speak to someone else. Once everything was settled they only paid my bank a portion of the selling price. This is not normal. Generally the entire selling price goes to the lien holding bank and then that bank would pay their member(me). When I informed my bank of this they responded as such and said they would put a rush on it so I could receive the remained of my money ASAP from SunCoast. Finally got the title transfer done and my check was ready. Fiona said she would send it out via fedex. This was stated Wednesday afternoon. It didn’t get sent until three days later and when asked for tracking info I was sent a picture of the bottom half of the receipt, showing no useful info. When I called to get the tracking info, I get no answer and the only number goes to their corporate system, not the local branch, so with Fiona apparently on vacation, my ability to contact anyone in the branch who might have information is nil. I finally received my check THREE WEEKS after the sale of my vehicle. I will never do business with sun coast at any branch again. What a disappointing experience because of poorly trained employees who can’t figure out basic tasks like taking a picture of the tracking number on a receipt. EDIT- what a joke this place is. They asked me to email them with contact info and then never responded to me again after I did. Pretty sure their response is solely to make them look good here.
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Hello, Lorraine. While this branch does not offer Saturday hours, we do have other options for our members such as online banking and our mobile app. In addition, we also have representatives available to take your call at our member care center which is available Monday-Friday 7 a.m. to 8 p.m. and Saturday 8 a.m. to 1 p.m. That number is 800-999-5887. We hope this information helps you! We apologize for the delay in response.
Hi, David. While our branches are closed during the MLK holiday, our ATMs are still available as are our online banking services. Thank you for your patience and your membership!
Dear James, We apologize for the glitch in the system that has resulted in a delayed response to your concern. Please email [email protected] with your name and contact number and a member of our team will reach out to you.
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