Tervis Store

Category: Gift shop

Address: 928 S Tamiami Trail, Osprey, FL 34229, USA

Phone: +19419668614

Opening hours

Sunday: 12–5PM

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–6PM

Reviews

Maria S Nasca

Jun 11, 2022

I waited 2 years to make a warranty return because of covid. I was surprised that the prices here weren't that impressive. You can do better at bed, bath and beyond with a 20% coupon. All products carry lifetime guarantees no matter where you buy them.

Vera Sharitt

Jun 3, 2022

True to their word, they accepted my grody, coffee stained cup to refinish according to their guarantee. I purchased another cup to use for the 4-6 weeks until I receive the other one in the mail but can't bring myself to use it 'cause it's too pretty to stain!

June Valli

Apr 10, 2022

I have owned Tervis tumblers for over 35 years. Such a quality product that only once have I used the lifetime replacement warranty. Well worth the price. We use them every single day!

Mike Shaw

Apr 1, 2022

Very friendly people, well stocked store. These great products are made just a few miles down the street in north venice beach...buy local, employ your neighbors! Only reason for 4 instead of 5 stars...product priced much like everywhere else...probably would've bought even more with discounted prices 🙂

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Questions & Answers

Can I exchange flawed Tervis glasses at this location?

Emmy Johnston | Feb 18, 2018
Linda DeMarco | Feb 19, 2018

Yes, or they will mail you a match for the defective one.

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Can you exchange for stained cups?

Kathy Reed | Feb 18, 2020
Ed Grubb | Feb 19, 2020

Yes I believe they have a lifetime warranty. Unless somehow they are damaged due to user error.

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Can I get a University of Kentucky at the store??

Carol Jensen | Feb 18, 2020
Katie Tarney | Feb 19, 2020

Do they have Ohio state mugs?

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Do you have a 12 oz with a golf on it

Rosemary Roden | Feb 18, 2019
Jolanta Rutkowska | Feb 19, 2019

Yes,there are golf-related cups

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How do I return for new ones

Barb Hahn | Feb 18, 2018
April | Feb 19, 2018

Check out their website > lifetime guarantee for details, but basically "qualifying damage" is considered 1. Seal Failure (separation of the inside cup from the outer cup). 2. Cracks 3. Staining (permanent discoloration caused by sunscreen, citrus, tea, etc). 4. Decoration Fail (the inner decal/image becomes loose or falls to the bottom of the cup). 5. Heat Distortion (often caused by running it through a super hot dishwashing cycle on the bottom rack. This covers warping, bulging, etc). So basically, if you have a lot of tumblers, it's not hard to find a few that fulfill the criteria. If that's not the case, then I'm sure they will eventually qualify, especially if any cracks occur from a hard drop or sunscreen is accidentally used or someone forgets to put the cup in the top dishwasher rack. There's a limit of 6/day & they'll give you credit for the full retail value & then you can pick out whatever you like, aside from stainless steel merchandise or anything on clearance

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Are you handicap accessible?

Patrice Rodman | Jun 22, 2021
Tervis Store (Owner) | Jun 23, 2021

Yes we are. We look forward to seeing you.

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Is the Tervis Tumbler store in Osprey FL open on Monday . Memorial day

Marcia Pencook | Jun 22, 2021
Carrie Durand | Jun 23, 2021

Call the store

What are the Covid safety practices like here?

People are asking | Apr 23, 2021
Tervis Store (Owner) | Apr 24, 2021

We require all employees to wear masks at all times and ask that our customers do as well. We are also cleaning throughout the day in our stores and we are limiting the capacity in store to help with social distancing.

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Do you have sets of mugs?

Laurie Gibbs | Apr 23, 2021
Tervis Store (Owner) | Apr 24, 2021

We do sell mugs individually, and you can make them into sets.

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Is the Osprey store accepting returns now? As we live close by.

Marcia Cochie | Apr 23, 2021
Tervis Store (Owner) | Apr 24, 2021

We have temporarily suspended the warranty in store at this time for the safety of our team and customers. You can still send them in to the factory, as they are still doing the warranty claims. The instructions for doing so are located on our website.

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Is this store excepting flawed exchanges in store or only online?

linda gonzalez | Apr 23, 2021
Marji M | Apr 24, 2021

It's interesting that exchanges can't be done now as they are concerned about the safety of their employees, but it's ok if employees are selling new items to customers. Very one-sided and a poor, self-serving policy.

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Do you have holiday hours? If so what are your hours 12/31

Bill Wagner | Feb 18, 2020
Kenneth Koehler | Feb 19, 2020

9 to 5

Can I mail in the mugs? We live in Indiana.

Katie Tarney | Feb 18, 2020
Carolyn Grisko | Feb 19, 2020

Yes

What is the price difference at the outlet store compared to the regular store?

Tammy Jordan | Feb 18, 2020
kelley weaver | Feb 19, 2020

They have brand new items that are regular price, but when we were there had a good amount of clearance items discounted. I thought it was a good mix.

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Are you open on Sunday

Carl Medeiros | Feb 18, 2019
lyn Kirk | Feb 19, 2019

The Osprey store is open 11am to 5pm on Sunday

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Can we customize in outlet store and receive at that time

Carol Thaxton | Feb 18, 2019
Ricky obergh | Feb 19, 2019

You can customize, but isnt gonna be done same day. Give them a call.

When are the tours of the factory?

William Puetz | Feb 18, 2019
Judy Surface | Feb 19, 2019

What are the prices on seconds Terves cups?

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Does tervice sell a double wall ice bucket for iced beer

Dr Labus | Feb 18, 2018
Julies Bobikevich | Feb 19, 2018

Yes

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Could I get a ANNA MARIA ISLAND 24oz with Simon on and pick it up today

Pam Connors | Feb 18, 2018
R L | Feb 19, 2018

Give them a call. I ordered 40 some custom mugs and they turned them around pretty quick

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When is your tent sale?

Sonja Ruth | Feb 18, 2018
R L | Feb 19, 2018

Need to contact the store.

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