TownePlace Suites by Marriott Nashville Airport

MT S

This place was just okay. Luckily, it was only for a 1-night stay for a concert I drove up to attend. The good - Front desk was pleasant and check in was fairly smooth. The price was not bad for a 1 night stay. The bad. There were several small bugs (stink bugs, not bed bugs) in my room. I killed 1 earlier in the evening upon arrival only to return to my room later that night and have to kill another crawling on the wall. I found 2-3 others already dead behind the desk stand area. Stink bugs are a nuisance and while other bugs may be worse, no one wants to encounter that, especially more than once during a stay. Staff almost entered my room during a time I very well could have been getting dressed. Didn't like that at all. I am a single, solo traveler. Safety is my utmost concern. I am a seasoned solo female traveler and in my 15 yrs of traveling solo, never had this to occur. As mentioned, I was only there for a concert and this was a space of downtime between check in & prior to the event starting where I was about to prep for getting ready soon. He knocked at the door but rather than speaking through the door, awaiting an appropriate response or simply moving on, he started to finagle with the door less than 5 seconds after knocking, as if he were entering. The key or whatever he was using never unlocked the door and I exclaimed someone is in here! It startled me, so once he walked away, I immediately asked if I could change rooms, thinking at that time it was someone else (not staff) trying to get in! She stated they weren't able to change the room and confirmed it was an employee double checking if the room was occupied. Made no sense to me because it seemed they should know which rooms were available. Even if the system didn't reflect it, they should incorporate better methods for finding out, other than almost barging in a room unsure if a guest could be changing. That stated, I likely would not stay again.

Jennifer

Not a good experience. When we arrived they were unable to make our room keys as their system was down. This took approximately 6 hours to fix, and the staff had to let us in to several areas of the hotel that we needed to access (room, laundry room, and pool). The two days we were there we had to get our room keys redone every day as they wouldn't work. It was very frustrating as were consistently getting locked out of the room.

Autumn Ramos-Clevenger

Very upset with the service from this hotel. We had two dogs and one of them was a service dog! Upon checking out I was making sure prices were correct and they had charged me for the service dogs stay. They said we didn’t have the service dog clearly marked (even though he has an official vest and wore it all the time except to go to the bathroom). When we called to try to fix it the lady was extremely disrespectful and kept arguing that the dog was not clearly marked and she did not know that he was a service dog 🙄. Will probably never go back.

Tom Warfield

I slept well here, which is the most important thing for me in a hotel. While other hotels are bringing back room service, not here. While other hotels are bringing back better breakfasts,. This one has warmed up pre-wrapped sandwiches. And then my security was a little bit of concern because of the two attached pictures.