MAA Watermark

Jason Thorkildson

I am relocating from Vancouver Washington to Roanoke because of a job promotion I got with my company . From the moment I walked into the leasing office for a tour I have been beyond pleased with MAA and their staff !!! Kamyia in the leasing office is absolutely wonderful ! She has assisted so much and helped tremendously make my move across the country less stressful !!! I’m so excited to be a resident and take advantage of the amazing beautiful grounds and amenities the complex has to offer !!!! Jessica T

Sarah Hawa

This apartment community is in a highly desirable location and walking distance to the rec center, library, and town square (complete with a Spring-to-Fall Farmers Market!). It has a well-designed community layout, well-thought out floor plans, and a lovely pond with fountains for catch and release fishing, enjoying a walk around, or admiring. This is a multi-generational community and I have made quite a few friendships here. It’s quiet and I appreciate the trees, birds, squirrels, turtles, bunnies, lizards, and on rare occasion - a snake (that maintenance will relocate). And it has recycling! - the recycling container is in the SW corner of the complex. I really like the bulk internet - easy to setup, connectivity and speeds have been great, and it’s one less bill to keep track of each month. I’m not a pool goer and I don’t grill food, but many here enjoy the pools and bbq grills. A lot has been done to update the insides of apartment homes and throughout the complex. However, this complex is a 20-year old property with 20-year old issues… inefficient heating/cooling systems, elevated humidity levels inside apartment homes, things failing due to age, etc. I am unaware of any dog breed restrictions. When I moved-in two years ago, smoking was allowed inside the apartment homes - I’m not sure if it still is - I am a non-smoker, but my apartment home has obviously been smoked in previously - I have used high performance 2200 mpr air filters (changed every few months) - and while the indoor air quality has improved in my apartment home, I can still tell that it has been smoked in previously. One thing that is bothersome is that there are lots of wasp nests throughout the roof soffits and fascias - the nests really need to be removed, but in the two years that I have lived here, they have not been - maintenance will come out and spray the nests - but the wasps just return. I rarely ever hear the nearby trains (building 4, pond side) - I think the nearby intersection with the trains has been made a quiet (or quieter) zone. When I moved-in, the office management and staff were very relaxed - possibly too relaxed about a lot of things. The new office management and staff care a lot - and have accomplished a lot of improvements in a very short time. The current maintenance and grounds team is top notch -- overwhelmed, but prompt, kind, and knowledgeable. There are quite a few long-time residents here - people often only leave for a significant reason (moving into a house, relocating for a job, etc.). Hope this helps!

Elizabeth Jewell

Just moved in to MAA WateMark Apt. in Roanoke. Right before I moved I noticed that my unit needed to be painted and the bedroom windows were messed up. I asked if they could be fixed and repaint the whole unit before I moved in, they let me know right off they would get both done before my move-in. They were quick and efficient to get my order into the system. I really appreciated the fast service and friendly updates. It made me feel that I was being heard right from the start & not getting push to the side. Thank you stuff from MAA WaterMark Apt. I look forward staying here til my lease is up.

Kimberly White

This has been a seamless move in experience. MAA made it easy. I found the MAA Connect to be a great service. It is the same provider I had before. The same speed etc and half the price. The maintenance person completed the repairs to those items I discovered on my walk through in a timely and professional manner.