The Neat Company

Category: Software company

Address: 1515 Market St Suite 1200, Philadelphia, PA 19102, USA

Phone: +18666328732

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Kitty Lakey

Sep 21, 2022

Bad service!!! Do NOT BUY, you can only get help if you subscribe (which is EXPENSIVE). If you have the trial subscription they can't help you really. The scanner scans dark and won't work even with all the fixes. The "help" you do get is very circular, very frustrating experience.

Martin Vann

Sep 21, 2022

Excellent Support. Resolved my issues quickly and completely

Kelsey Holder

Sep 8, 2022

Neat is easy-to-use and the software is intuitive enough to consolidate all of your accounts for tax purposes. Small to mid sized business will benefit for having access to all transactions and tech support (Liza) is amazing!

Michele Webb

Aug 23, 2022

I have been a neat desk user for 10+ years. It a valuable asset as it stores all my receipts, documents, and I can upload to invoice details to Quicken to easily reconcile my credit card account! I love it!

Thanks! Your review is awaiting moderation.

Questions & Answers

Have a piece of hardware which is usless now. So I guess I just throw it away now.

Kathleen Kiefer | Sep 26, 2019
Ms. Polly | Sep 26, 2019

Good luck with that. If you do not have a subscription, the reps will not speak with you or help you. They may send you a link to an article on the website and that's it. There is also a recent firmware for the NC1000 that is only available if you speak to a rep. The updated version is 02.05.02.03 Your printer will say that you have the most updated version even when you perform the update but chances are you don't. They have really rubbed me the wrong way. It took me forever to get my printer working with Mojave and Windows (I have both PC and MAC) The Neat company would give me the new firmware or help me unless I got a subscription. It truly is sad.

Read More

I fear that a company which would do what it is doing to its existing customers, is a company not to be trusted in the future. Companies often speak of ethics. I question their ethics in their new plan.

Preston Pridmore | Sep 26, 2019
Preston Pridmore | Sep 26, 2019

While you may see it as a wise and timely business decision to leave customers who have purchased, what is now referred to as legacy software, without the ability to reactivate it should it be necessary, for whatever reason, I see it as unethical. As a part of your new vision statement, you acknowledge that link has been disabled. More specific for me, I have 2 legitimately purchased copies of v5, one of which was activated a few years ago, the other which was to be installed on a second machine but I never did, until recently. It wouldn't activate, and that's how I learned of your new direction. I understand there will come a time in which my hardware and this software will become incompatible. But until that time, I feel that my inability to use the software should not be based on your decision not to let me reactivate if necessary. In essence, you are trying to force me to change in the direction in which you are going. In time that may happen, but now is not that time.

Read More

The Neat company is beginning their journey with better software and customer service. It has been a help to our company and many others

Ragan Strength | Sep 26, 2018
Rick Mayea | Sep 26, 2018

Not necessarily true. They are slow to make changes, and I'm talking about changes that should have been done before the product was even released.

Read More

Need a repair facility for my neat works scanner and The Neat Company has no way for a customer to just call them or email them. I would have to write to them snail mail how inconvient and stupid in today age. Can anyone help I am in Michigan, thanks

Gay Cavanaugh | Sep 26, 2018
ben klein | Sep 26, 2018

I had the same problem and i had to buy a new one from different company. Fron The minute you buy a neat product you have no one to talk to. I dont know why and how they are still in business

What is it this company does exactly

Debbie Hannah | Sep 26, 2018
M.H. L. | Sep 26, 2018

They offer horrible document scanning software with bad customer service that costs a lot of money monthly.

Read More

it's impossible to get someone on the phone. SUPER FRUSTRATING!!! Terrible customer service!!

Angela Cordero | Sep 26, 2018
M.H. L. | Sep 26, 2018

It's worse than terrible, it's non-existent!

Read More

how do you cancel neat

Dennis Becker | Jan 28, 2022
The Neat Company | Jan 28, 2022

Sorry to hear that you want to cancel Neat! You can use this link for guidance on cancelation. https://support.neat.com/customerservice/cancel-neat-cloud-subscription

I paid $120 on 9/2019 for an annual membership. Why it does it now say I have to upgrade to be able to import files?

Michael Macrae | Sep 25, 2020
The Neat Company | Sep 25, 2020

Michael, your Premium subscription includes importing files types like PDF, JPG, TIF, PNG, and BMP. If you are having issues with importing one of types of files then you may be experiencing a technical issue. Please check your email for a communication from our Customer Care center who can assist you.

Why in the name of God can I not get through to this company on any of their advertised phone numbers!

patrick Quaid | Sep 26, 2018
Rick Mayea | Sep 26, 2018

Try the chat and good luck as their strength is not their support department

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places