Address: 1 Crossgates Mall Rd, Albany, NY 12203, USA
Phone: +15188692956
Sunday: 11AM–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–9PM
Saturday: 11AM–9PM
Richard Sarnacki
Fries were not hot and crispy. Which is a metaphor for our entire experience here 1/6/22
Jericho
For the longest time I thought this place was closed, hardly ever saw anyone at the counter. When there was I tried to get a quick bite, clearly this went poorly as the two star suggests. Right from the start the employee working the register sighed and seemed as if I was a demon come to torment them. My order was simple and while the burger came out fine if a little jumbled, the fries were another matter. Some cold, others warm and a few were soggy. I didn't eat any of them. On top of all this when I caught a glimpse of the workers in the back, there was not one among them wearing gloves or a hair net. Naturally this will be my only visit here.
v binkk
Slow and rude employees who dont wear gloves or hats and they consistently serve cold food that isn't even close to edible. I literally had to throw the jr. bacon cheeseburger away
SnowyAmelia
Service is super slow despite the mall not being near capacity. Waited 15 minutes without any food whatsoever and we were then literally helped as we asked what the long wait was for... Employees gave us an attitude throughout the experience I understand that there’s a pandemic going on and we had to wait a *few* minutes for a sandwich but it shouldn’t have taken THAT long and they should have at least apologized about it
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