City of Rialto City Clerk & Passport Acceptance Facility

Category: City government office in Rialto, California

Address: 290 W Rialto Ave, Rialto, CA 92376, USA

Phone: +19098202519

Opening hours

Sunday: Closed

Monday: 8AM–3PM

Tuesday: 8AM–3PM

Wednesday: 8AM–3PM

Thursday: 8AM–3PM

Friday: 8AM–3PM

Saturday: Closed

Reviews

Samantha Ruiz

Jun 9, 2022

Who’s running it ?the staff! it’s horrible no help & staff is bad extremely rude for no reason I asked a simple question in which they gave me the option to submit the passport picture but they had told me it will get rejected in which I said okay that’s fine can we just submit it please then they said nooooo I’m not accepting this ! They why give the people the option to submit we know we can get rejected but they still said no not to mention watched everyone leave the office unsatisfied and everyone single that left said “they’re so rude”

Gustavo Chamorro

May 26, 2022

Good experience; once we got in, we were in and out in less than 10 minutes; it helped that we had all paperwork filled out and all documents required, including pictures. Please note that as of today (5-26-22) you have to wait outside until they let you in the building, so I would recommend some umbrellas or hats to protect yourself from the sun.

Deisy Reyes

Apr 29, 2022

I guess we are all here to complain about the African American girl who works here. Girl acts like she's running the white house. Very rude. I certainly didn't care for her attitude. I had everything I needed. But here comes an elderly man, who has questions... She rudely tells him she doesn't know who can help him. I actually found the man in the parking lot and offered him to fill out his application. He tried to pay me, of course I declined. Took me 5 minutes I hope she didn't give him to much of a hard time 😕

Cinthia castro

Mar 25, 2022

The service was BAD there... Me and my family we went there and the lady was being racist to my dad. She was an African American lady (not in any racist way). We payed for 2 passports, me and my brothers and weeks later it turns out that she didn't do my brothers right, she was to busy yelling at my dad. I am never going back there. Of i could give 0 stars i would this place does not deserve any stars.

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Questions & Answers

Since there is a pandemic, for the passport, can we have our photo taken or do I need to bring a passport photo ?

Diana Garcia | Apr 18, 2021
Susana Pacheco | Apr 19, 2021

They can take the photo at the office, just for $12 dollars.

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Where do I get duplicate birth records?

Paul Graham | Feb 12, 2021
City of Rialto City Clerk & Passport Acceptance Facility (Owner) | Feb 13, 2021

For County of San Bernardino Visit https://sbcountyarc.org/services/vital-records/ or call (855) 732-2575

Is it cash only?

Bradley Peukert | Feb 13, 2020
Veronica Ruelas | Feb 14, 2020

Check or money order. I don't believe they accept cash.

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Are you open this next monday lincons birthday??

Lupe Lau | Feb 13, 2020
City of Rialto City Clerk & Passport Acceptance Facility (Owner) | Feb 14, 2020

Yes, Open on February 10 from 7am to 6pm, We will be closed on Monday, February 17 for President Day.

what do we need to bring besides ID to obtain passport?

Mark Rebollo | Feb 13, 2020
Tyler Smith | Feb 14, 2020

To get either a passport book it a passport card, you have to bring your current ID, your birth certificate, your old passport book or card (if you have them), and either a check or money order for payment for the processing.

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I’m a little confused on the expedite passport fees, how much is it in full total to get a new passport for the first time as an adult with the pictures all in expedite ? I need to get my passport before July

Gracie Chavez | Feb 13, 2020
Blanca Torres | Feb 14, 2020

For the book it's $110 plus $30 for the processing fee plus $12 for the picture. So u r looking at $152. If u want the card it's $30 plus $30 processing fee and $12 for picture. So $75 for the card. Just one thing for the processing fee they only accept checks or cash. I had to leave to get some cash 😒

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How much time does it takes to recive the passport for the first time

Joel Aguilar | Feb 13, 2020
Gracie Chavez | Feb 14, 2020

4 to 6 weeks to receive it

Do you help complete the application for American Passport?

María Garnett | Apr 18, 2021
Blanca Carrillo | Apr 19, 2021

They have the worst staff I don't recomend this place 😡

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