Hilton Albany

A. K.

They charge for parking & the woman that checked me in conveniently forgot to mention that. We only parked in garage 1 night, but we were charged for 2 night @ $20/day. Bathroom was tiny. Shower was dirty & the kicker - we arrived Friday, slept & when we woke up realized the duvet/ comforter was never changed from prior guests. There was make up on it & me, nor my fiancé were wearing make up. We told front desk & the women just shrugged & shook her head. No comp. No nothing. And this hotel was not cheap.

Kat Hill

After declining a reservation at a different hotel because of how unsuitable the location and accommodations were we stumbled upon this Hilton. They offered us free breakfast and a coupon for the bar just as a courtesy when we checked in because they could see we were frazzled. The entire staff was lovely and the room was simple but clean and comfortable.

Robert Ortiz

Made a stop here on the way to Montreal. I booked this hotel without looking at the reviews, which was my mistake. As others have noted, the rooms have a strong musty smell, which made the entire stay uncomfortable. It’s an old, unkept building. I was told at check-in that I had a $30 food and beverage credit ($15 each person), but was told at checkout that I didn’t since they recently reopened the executive lounge. This didn’t make any sense because never in my experience has it been one or the other, especially for Diamond members. I didn’t bother fighting it because I didn’t actually end up purchasing anything to use the credit for. The only reason I didn’t leave 1 star is because the service in the executive lounge and during check-in was friendly. In my 7 years being a Gold and Diamond member, this was by far the most uncomfortable Hilton experience. Won’t be staying here again. I recommend staying at the renaissance around the corner. It’ll be worth the extra few bucks.

Miguel Rivera

First visit ever to Albany. The hospitality here has been the best I have ever been! I have been from Florida to Texas and I dare say it! Bar staff Gwen and Elaine we're amazing! Kitchen staff Sean made me feel at home! Basil approved my pictures and the rest is yet to present itself! Kudos to you all! Keep up the good work!