M&T Bank

Elizabeth Megna

Wonderful customer service at this branch! A special Thankyou to the branch manager Mary for helping us resolve a somewhat complicated matter.We very much appreciate your hard work.

Freightgroup LLC

Good service.

Bigmiji Hollie

Always someone new they are very slow I was in line for 15 minutes with only two customers ahead of me and the bank teller was having a whole conversation instead of taking me very unprofessional

Kathleen Lajoie

Staff is constantly changing, high turnaround never seem have same teller, fewer employees, service is slow and this was before COVID-19. Now with COVID-19 the Drive thru is pathetic as waiting time is about 10 minutes with one vehicle in front of you. 2 or 3 cars in front your wait time is roughly 20 minutes or more. Over 10 years ago when Partners Trust and prior HSBC was at Shop City had excellent costumer service. Over time, bank acquisitions have killed the banking industry as they are For Profit and high interest rates and other fees.