Ashley

Deanne Meeks

Two brand new couches broke with in a few months in the same place. We are a low-impact family (no jumping or climbing on the furniture) and take good care of what we have. The customer service at Ashley Furniture has been disappointing.

Tom K

BUYER BEWARE! I received a generic reply to call the owner but when I called the number listed below I received someone in customer service. I was told the warranty that I did not want in the first place did not cover the seat and arms that had flattened out. I was then told I would have to pay for the repair. Parts and labor. So let me get this correct. You send me the wrong chair, I chose to be nice about it and keep it but you want us to pay to repair a chair with a $199.99 warranty that covers NOTHING! We purchased from Ashley in Camillus in the past. We were talked into purchasing a warranty that was supposed to cover the furniture in its entirety. The warranty was expensive and covered nothing! Such as foam cushions, springs and frame. We were also told that if the frame were to break the piece would be replaced at no additional charge and if we didn't use the warranty we would receive a discount on our next purchase. That's because it's cheaper to give the credit than to give good customer service! Again the warranty is NOT worth the paper it is written on. It covers MINOR tears and MINOR spills. We called Ashley and they want us to pay them to send a person out at another $55.00. Fast forward to June 19 2021 we decided to take our previous experience to Ashley in Camillus and give them one more try. WHAT A MISTAKE! We purchased a reclining chair for $1899.99 less $100 warranty reimbursement from our previous furniture because the warranties are not worth the paper they are written on. This is the second time we have been burned at this location. Still have 4 years to pay for a recliner that A) was delivered in the wrong color and because of its size we let the color being wrong go. It was supposed to be blueish grey. We received brown. We didn't even call the store we chose to give them the break. B) the stuffing is so collapsed the chair is painful to sit in. C) Yet again another warranty that favors the warranty company not the consumer. BUYER BEWARE

Sparko Heredia

super great, good people to sale, good attention..and very polite…

Aj Callahan

Great selection, prices and the staff are absolutely great. We're so glad we chose to do buisness here!