I'm a salesperson in the store. This sounds like a manufacturer defect. There is a 1 year warranty on upholstery. 5 year warranty on cushions, springs, and insides. And a lifetime warranty on the frame (NYS LIMITS THIS TO 7 YEARS). Contact the establishment you purchased from to pursue warranty claims, if necessary. If they are unable to help, come into our store, and we can get you in contact with Ashley furniture industries. Hope that was helpful!
Well I rented new Ashley Signature leather set from today's Rental and it keeps breaking down, they use plastic Staples too hold the furniture together, just had one sofa replaced, now yesterday the Staples Came loose from my other couch waiting for them to open to let them know, it's really ashame 😤
Yes
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