Bob Johnson Toyota

Cathie Christie

Wonderful experience talking with Kyle in the parts and service department. Very knowledgeable and helpful. He is an asset to the Bob Johnson team

TheSammy58

Unfortunately, it seems like time and time again the service here does not meet the mark. Earlier in the year my car was damaged during service and after waiting nearly a month to be called I decided to send an email and suddenly the next day the part was in and my car was ready to be repaired. Definitely seems like I was forgotten about. And now today I received a lovely call telling me my appointment (for a different service) is cancelled and that I need to contact the collision center, NOT the service & repairs department. From a customer’s perspective , what is the difference between these two?? A repair is a repair! Why do the two departments not communicate with each other at all? I’ve been waiting over two and a half weeks for this appointment and it took them until 5 hours before the appointment to tell me this. I honestly am just ready for my lease to be over so I can buy my car and move on from this place. There is so little communication with the customer once you step foot outside the building.

Honest Opinion

Rude manager. Poor customer service. Never buy a vehicle or get your vehicle serviced here.

Sachin Sujir

Had given them 5 stars for their excellent customer service when I bought a 2022 Camry Hybrid from them, but I am changing it to 1 star because of their WORST after SERVICE/maintenance. I once complained about squeaky breaks and I was told that it is “mechanical” and is normal. Recently, I have been noticing significant drop on gas milakar, so I went to get it checked and without even checking they said its normal and they would charge me $150 if they run a diagnosis and they find nothing wrong. The service representative said it’s probably because of my driving habits. (which did not change for sure) Never buying a car from them and I am going to cancel the booking I made for another car.