Cricket on the Hearth, Inc.

Category: Fireplace store in Rochester, New York

Address: 900 Panorama Trail S, Rochester, NY 14625, USA

Phone: +15853852420

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: 9AM–3PM

Reviews

Bill

Jun 22, 2022

I recently change from a wood burning fireplace to a gas insert. I met with Jenny to look at the various options I had and picked out a nice set of logs and a beautiful metal and glass surround. Installation was done by Charlie, who was very informative on the operation of the hand held remote. He was very patient, answering all my questions. The result? I no longer have to clean out and dispose of buckets of ash. Now I have a fire at the click of the remote, a choice of low flame or high flame fire and instant heat. Thank you Jenny and Charlie. I will recommend your business to anyone that is interested in replacing their current fireplace equipment or upgrading to gas. ~Bill

CRIDER M

Mar 4, 2022

I called for service, they took my call immediately and went above and beyond to help me get my problem handled.

Jim Cavagnaro

Feb 9, 2022

So easy, staff is very friendly. I felt like we've known them for years. Finally bought our new free standing gas fireplace at a price I was very comfortable with. We shopped around and they had exactly what we were looking for. Thanks again and keep up the good work.

Rory Houghtalen

Dec 25, 2021

John and Charlie worked with us (which is not easy with how obsessive we are about such a purchase) to pick just the right gas fireplace insert to replace an old wood stove insert in our older home. A careful installation with some custom tweaks make the Mendota we selected look like an original element in the room. Their effort was much appreciated. The fire itself looks for all the world like a real wood fire. A wonderful addition to our home. Just the thing on a cool or cold day to fire up and enjoy with a book or a dram or both!

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Questions & Answers

Do you sell vent free fireplaces?

Linda Lindenberg | Sep 24, 2021
Cricket on the Hearth, Inc. | Jun 26, 2022

No, vent into the room products are not what we consider safe.

Can you tell me if you still sell the playsets? Thanks

k ritz | Sep 25, 2019
Cricket on the Hearth, Inc. | Jun 26, 2022

Yes, Yes, Yes!

We have a Heat n glo small gas fireplace.we do not have any Manuel...we have the pilot light on..if power goes out will this still work

Bob Boothby | Sep 25, 2019
Cricket on the Hearth, Inc. | Jun 26, 2022

Today's units have a battery back up pack to assist in lighting the pilot when the power goes out. Check their web site or owner's manual for your units features.

I currently have an electric fireplace. I haven't tried to start it since the big storm last year. When I turn it on, the starter flame is there, but it never catches. What do you think is wrong?

Linda DeCocq | Sep 25, 2018
Sandra Bullard | Sep 25, 2018

not gas

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