Hy-Vee Pharmacy

J Ball

If I could give 0 stars I would. My son had a double ear infection and was prescribed antibiotics and ear drops. The prescriber said if I had any issues with the drops (as they can be expensive out of pocket depending on insurance carrier) to have the pharmacy reach out to them and they would do another brand. The insurance supposedly rejected the drops, and I was told they would fax over a request to get a different brand. I called to check the next day, and they didn't seem to know what I was talking about. They tell me insurance didn't reject, but it will be $100. I ask them again to fax over a request to get another brand. Three hours later I call to check on it and now a 3rd person doesn't see that the request was sent and wanted to know the situation. Very frustrating to speak to 3 different people and be told 3 different things and still not have what I need for my son.

Maddy Strobach

No phone to call the pharmacy ..

Amanda Emerson

Disappointingly rude pharmacist? tech? nurse? (she had no name tag, though she was wearing scrubs) gave me COVID booster. Got a surprisingly condescending response to a simple question. I'll probably stick to CVS at Target in the future.

PDK

Courteous staff, clean store, and timely response.