Shottenkirk Desert Lexus

john gauthier

After buying the first RX 350 AWD to replace our aging Toyota Rav4, we were so pleased with the the new vehicle and the painless purchase process, that I decided to replace my beloved BMWX5M as well; only partly due to the outrageous service costs. For our second Lexus, I wanted the same model with the same beautiful interior that has real bamboo accents, even a solid bamboo steering wheel. Selection was limited, so I ended up with the RX350"L" model that has three seating rows and is a few inches longer. I was surprised to find that I could not fold the second row seats down, even after a lot of fiddling and research. I was also annoyed to find that it did not have AWD as I had requested. When I brought it in, the service dept. said they couldn't find out how to recline the seats either. A savvy salesman, Ted Pavlovich, looked at it and in a less than a minute found a tiny button down near the bottom of the seat that did the trick. Everyone was very gracious about the AWD screw up, and the sales manager offered a discount on the extended service warranty. All in all, this is a very well managed operation, with no hint of the predatory atmosphere that haunts many dealerships. I was amazed to find that they offer complementary home pickup for repair service with a loaner vehicle provided, and free transportation to the airport, even to Ontario.

Bill Murray

I had 90k service done on my ES-350 Lexus and Cameron the service rep was excellent . I was also looking to trade in my car for a newer model ES-350 and my salesman David went above and beyond with his exceptional customer service . We did not buy the vehicle because supply-chain- issues have inflated the prices . Also MR Pippo insisted I pay an additional $5 K for L Cert . He also added on about $3K for clear coating I did not want . They have great young talent that hopefully , rises to the top soon !

Ricardo Villa

Horrible dealer!!

Kenneth Cruz

Scott was amazing made our visit short and sweet as we wanted it to be coming all the way from Surprise Arizona to pick up our Eddie in finance took care of our paperwork as easy as it could of been