Fireside Hearth & Home - Knoxville

jwills3215

Have tried calling this place all week. Called both numbers on the door at the building as well. Even rang the dang door bell at the door and waited for 5-10 mins and no one came to the door. Cars were there. Will be going somewhere else. Can see why they have a 2.8 review.

Corey Freels

I needed gas logs for a specific brand so I was referred here. Unfortunately the sales person no-call no-showed me and won’t respond.

Blake Lingerfelt

Sales experience was great. Very responsive in that regard. They could work on communication regarding scheduling and when someone will show up on site. Firebox installer was fine. Gas log installer had an unprofessional attitude during install.

J M

While the sales staff was the most knowledgeable of the stores i visited in this area, the installation and start-up services is sub-par. They missed the first appointment, didn’t have everything they needed when they arrived for the second appointment and, three weeks, and four messages later (no way to get ahold of a live person) I’ve not heard a thing from them re finishing the job. Shame on me for giving them a second chance. Plaza Linear Firepit ordered Oct 2021. Jan 3 contacted seller regarding expected delivery. No response. Jan 31. Called again. They said they would check on status and give me a call back. No return call. Feb 1 pre-inspector arrived unannounced and advised I was scheduled for install on Feb 8. No installer, no phone call the 8th. I called on Feb 9. Was told it looks like I was moved out on the scheduled. They would check why and when I was rescheduled – no return phone call. I called again Feb 11 – no response. Called again Feb 15 – no response.