Best Buy

Category: Electronics store in Knoxville, Tennessee

Address: 8925 Towne And, Country Cir, Knoxville, TN 37923, USA

Phone: +18657695358

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Wayne G. Snodgrass III

Sep 25, 2022

Knowledgeable and friendly

Jennifer Biskin

Sep 23, 2022

I came to look for a case for my tab S7+ and a square terminal. I was never greeted or offered any help. It took me 15min to find the square terminal and I couldn't find a single android tablet case (even though they sell the tablets). A lot of the shelves were empty as well. I'd rather drive to one a little further away that has a better selection.

Charles King

Sep 22, 2022

Ordered an item that showed tomorrow as a pickup date. Best Buy decided to cancel my item. Well since the item I ordered was available for in store pickup, I placed the order again, just for them to email me 10 minutes later stating the item was not in stock. So now there are 2 charges on my card and no device. Chat support was completely worthless as well.

Lyna Maria

Sep 22, 2022

Fair prices and parking lot.

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Questions & Answers

How can they sale anything cause when the phone rings they just look around and at each other and say what is that. I'll just go somewhere else there's other places that like money out there !!!

Endall | Sep 24, 2021
George Chartier | Jan 27, 2022

There are no longer direct phone lines in the store, only a corporate call center, don't blame the employees for that, blame the corporate higher ups.

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I have been on hold waiting for someone to pick up the for 22 minutes or more. I have been a Bestbuy customer for year's but this is uncalled for.

Bill Lehr | Sep 24, 2021
Richard Wendo Akakpo | Sep 24, 2021

Sorry to tell you this, since covid hit they never answered calls. I just got tired of it so I don't even call anymore

Does anyone there know how to answer a telephone?

Wayne Setser | Sep 24, 2020
Josh Bauer | Sep 24, 2020

No but they can sell you a phone

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Is it possible to buy an attachment to enable a TV to broadcast a Bluetooth signal?

Rick Boyd | Sep 25, 2019
Thomas Delgado | Sep 25, 2019

Yes they're about $60 at the store

Will you take away an old TV when delivering a new one.

Juanita Graham | Sep 25, 2019
Adam L | Sep 25, 2019

Yes. They do have a $15 haul away fee or you can bring it to the store and pay a $25 recycling fee. In store size is restricted but I don't think they restrict the haul away size. You can also look at www.earth911.org for other recycling options but I believe the haul away is cheapest option.

Samsung ladies watch color?

Sol Holcomb | Sep 25, 2019
Adam L | Sep 25, 2019

Rose gold 42mm Samsung Watch. Should be back in stock. They were sold out a few days before Christmas. https://www.bestbuy.com/site/samsung-galaxy-watch-smartwatch-42mm-stainless-steel-rose-gold/6280411.p?skuId=6280411

The screen on my Ipad is cracked. I have AppleCare+ coverage. What steps are needed to get this repaired?

Jean Anne Dugger | Sep 25, 2019
Adam L | Sep 25, 2019

You actually take it directly to the Apple store. Call ahead and make a reservation it is usually busy.

Is there a customer waiting area in the installation department?

Glen Bolding | Nov 28, 2021
Jayan K. Duggal (Jayn) | Nov 28, 2021

Not really now after the covid.

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I bought a HYPER++Drive 6 in 1 hub. It is not performing as needed. Is it returnable with open box?

Jane McPherson | Sep 24, 2021
Matt Quirand | Sep 24, 2021

Best Buy has a general 15 day return policy, it used to be 30. Should be returnable.

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What are the Covid safety practices like here?

Anonymous | Sep 24, 2022
Elaine | Sep 24, 2021

Masks req'd.They have sanitizer stations at front of store

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is there an apple rep in your store,,,if so what days will they be there

A Google User | Sep 24, 2021
Alex Carter | Sep 24, 2021

If you are asking about repairs, Geek Squad is certified by Apple to repair Apple products. As for sales they sell Apple products and have experts but not representatives from Apple that I know of at this location.

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My order shows "delivered" but I never received it. Is there any way to contact customer service by phone or email? The listed phone # just gets you the usual robo-list with no option to speak to a human being.

Logan Mulford | Sep 24, 2021
Kimberly Sayers | Sep 24, 2021

Yeah I would just call the local store and they should be able to look at the tracking

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looking for my tv! needed repair, under factory, 2year geek squad protection plan!

david tipton | Sep 24, 2020
M C | Sep 24, 2020

Schedule an appointment but be patient. They exist in their own world!

Do you buy used cameras and equipment? i have a Nikon D3100 and all the extras with two lenses.

Jacqueline Terella | Sep 24, 2020
Trey Ussery | Sep 24, 2020

No

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Do they buy klipsch speakers?

Ryan Friend | Sep 24, 2020
Scott | Sep 24, 2020

Buy them or sell them?

When will the store show room be open to the public ?

Robert Minick | Sep 24, 2020
gary everly | Sep 24, 2020

Its up too the company restrictions are being lifted but the individual company's have their own mandates

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Do you offer military discount at the Knoxville stores? I'm interested in buying a 77" LG OLED.

Teresita Jimenez | Sep 24, 2020
Kenneth Lundberg | Sep 24, 2020

I think it depends on the individual store, but doesn't hurt to ask.

Wanting to build a new IPad Pro... had gotten a "free one" the last time I bought a cell phone.. it died yesterday... and want to get away from the Laptop...with a bad speaker! Can You fine folks build me a new Mac?

Paul Vance | Sep 24, 2020
Adam Duncan | Sep 24, 2020

Yes

Will they fix a ps4 that was not bought there

Gold3n Nu99ettz | Sep 25, 2019
Ronald Johnson | Sep 25, 2019

If is still within the one year warranty Sony will fix it, the process can be starting online at there website.

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I have a Samsung Gear Fit 2, it works and charges just fine. The problem is there is a thin (looks like plastic) cover that goes over the sensor, that has fallen off. Don't want to get sweat in the sensor. Can the cover be replaced?

Karen Malone | Sep 25, 2019
Adam L | Sep 25, 2019

How long have you been had it? Did you purchase the extended Geek Squad Protection Plan? If you have the plan they will probably just replace it in the store under the plan. If you do not have the plan I would go to the Cedar Bluff store and talk to the Samsung Experience Team (work for Samsung not Best Buy) and they can give you advise on how to proceed with getting it replaced it possible. Hope this helps!

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do you sell telescopes

Susie Martin | Sep 25, 2019
Thomas Delgado | Sep 25, 2019

Online yes

do you take old tv sets

Shirley Whisman | Sep 25, 2018
K C | Sep 25, 2018

This is for Map questions. Call your local Best Buy store or try Bestbuy.com

We have Geek protection. My printer stopped working. Can I bring my computer in & buy a printer at Best Buy & you install the printer on my computer? Is it covered under our Protection plan? We purchased a 3 yr. Plan when we bought Dell computer pri

Judy McKnight | Sep 25, 2018
Dale Bell | Sep 25, 2018

I would say yes

I need to know if you have a c-type cord to HDMI for my tv. Will it work on my TV

Crystal Weaver | Sep 25, 2018
Anthony Dean | Sep 25, 2018

Yes Best Buy has a c typed HDMI converter. It's not a cord just to converter. It ranges from about 10 to $30 depending upon the brand.

Do you carry the jitterbug flip phone? How much does it cost?

Melissa ricker | Sep 25, 2018
Caleb Nobles | Sep 25, 2018

Yes, they carry the jitterbug. It costs about $100

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What is the least expensive price for a modem?

Linda Williams | Sep 25, 2018
Tyler Hollingsworth | Sep 25, 2018

Make sure you check with your service provider to ensure compatibility! Each company requires modems that meet their network standards.

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Can I hook a separate subwoofer to my MONSTER soundbar (msb3786-EO) and still play music through bluetooth??

Austin Duke | Sep 25, 2018
K C | Sep 25, 2018

Not a map question, call the store.

Does best buy sell Bose

Steve Webb | Sep 25, 2018
Mike Wyatt | Sep 25, 2018

Yes

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Do they still sell CDs at this location? Specifically "Vale" by Black Veil Brides.

Taylor Eastman | Sep 25, 2018
Claudette Johnson | Sep 25, 2018

Im sure they do. Prob best to check online.

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Does Geek Squad offer service on product they did not sell at Best Buy?

Audrey Strickland | Sep 25, 2018
Baylor Nicole Love | Sep 25, 2018

You typically have to have purchased a service plan

do you have the movie elena undone in stock

Sherry McMurray | Sep 25, 2018
Baylor Nicole Love | Sep 25, 2018

Best place to check is the best buy website. It can tell you if something is in stock at a local store

any earthly idea why you wont answer your telephones? been trying for over an hour

Ryan Corrigan | Sep 25, 2018
K C | Sep 25, 2018

They never answer, they're understaffed.

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how many days do u have to return a lap top

Sandy Chesney | Sep 25, 2018
Adam L | Sep 25, 2018

Best Buy return/exchange policy is 15 days with a reciept. If the product is not open (still factory sealed) they can USUALLY give you store credit a few days past the return policy. Just ask the customer service employee nicely and explain your reason. They can usually ask a manager to make an exception in those cases.

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Does Best Buy have the$29 iPhone replacement battery and will they install it?

Cynthia Mitchell | Sep 25, 2018
Tyler Hollingsworth | Sep 25, 2018

Apple Store only for the battery replacement.

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What 4k blue rays are available

A Google User | Sep 25, 2018
Matthew CK | Sep 25, 2018

Sony. But the Hisense TV's are ridiculously good

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do you have jitterbug cell phones

Mary Chadwell | Sep 25, 2018
Thomas Cox | Sep 25, 2018

No. They will only have the more popular phones supported by the large carriers.

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How much do you charge to mail products

Ted Farmer | Sep 25, 2018
Thomas Cox | Sep 25, 2018

It depends. It costs more to ship a refrigerator than a cell phone. The shipping is calculated at check out for online orders.

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Got a sub and amp how much to install 2017 Nissan rogue thanks

Matt Nastasi | Sep 25, 2018
K C | Sep 25, 2018

Call the Cedar Bluff location.

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Does the long lines waiting for store to open @ 8am totally knock out any chance i may have to get the 50in Sharp TV for my mom?

Little Man | Sep 25, 2018
Joseph Cone | Sep 25, 2018

Your mom carried you for 9 months, 20 + hours of labour, changed your diapers, fed , clothed , cleaned up after, and you are complaining about lines or the store stock of an item. I would brave the fury of a artic storm surrounded by rabid polar bears for my mother. In short go get in line and wait and see if not you can always order it on line and either pick it up or have it delivered. And dont forget cyber monday is just as good if not better. Happy hunting and stay warm.

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do you have any fingerlings in stock?

Cindy Thompson | Sep 25, 2018
Tyler Hollingsworth | Sep 25, 2018

You can call the store to check or utilize the Best Buy app to check availability as well.

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Hello Saw an advertisement from for jitterbug android....will you write back and tell me the price? Thank you Nancy Mills

Nancy Mills | Sep 25, 2017
DEBBIE MORIE | Sep 25, 2017

No wasn't me sorry

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