Apple West Town Mall

Category: Electronics store in Knoxville, Tennessee

Address: 7600 Kingston Pike, Knoxville, TN 37919, USA

Phone: +18658242507

Opening hours

Sunday: 12–6PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

ron garrett

Sep 13, 2022

Fantastic customer service

Hue & Ruby Love

Sep 11, 2022

After 5 times of going in to different apple stores for a recurring issue with my MacBook Pro, Christian got my needs resolved in under an hour. I can’t thank him enough for being empathetic and taking the time to help us!

Ron Williams

Sep 8, 2022

Apple staff is so professional and really helpful answering questions. It’s just a feel good place to shop.

Tyler Eisen

Sep 6, 2022

Service was excellent and efficient. Seth helped me out and obviously prioritized helping me get the best value rather than making the most money. Will definitely be back

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Questions & Answers

A

Anonymous | Sep 24, 2022
Anonymous | Sep 24, 2022

p

Can I make appt for Monday to unlock a phone

Linda Elkins | Sep 25, 2018
Harold Goodman | Sep 24, 2021

my pdd is locked kout because i used the wrong password

I would like to make an appointment on Jan. 2. How do I do this?

Kristi Barber | Sep 25, 2018
Senior Whoopy IRL | Sep 25, 2018

Call the store, or check online.

do they still sell Iphone 6s+ if they do, How much?

Mariana Lopez | Sep 25, 2019
Pastor Gary | Sep 25, 2019

Check Amazon. Starting at $175.

Can I get the battery changed in an IPhone SE while I wait?

David Toler | Oct 29, 2021
Smart one | Oct 29, 2021

Well if you go in there they probably be able the do it but the see I don't believe they have that in stock but it is different places that would change your battery you just got to go to one of the phone place that specialize in that field

How do i add my new email to my iphone

Bill Waters | Sep 24, 2020
Sawan “Galaxy” DeVante | Sep 24, 2020

Is this a question for apple?

When are you going to re open? TN is in phase 2 now. My iPhone needs to be repaired and I only have the option to repair it through you under my carriers warranty. Thanks.

Jacob Thomas | Sep 24, 2020
Nancy Pendergrass | Sep 24, 2020

Call 1-800-myapple They can help you with the repair options

I was just gifted an Apple computer,but my other computer is PC. I want to learn apple computer in knxville. Are there any free classes in Knoxville?

HANUMAN Aronson | Sep 25, 2019
Pastor Gary | Sep 25, 2019

https://www.pcmag.com/news/353337/how-to-take-a-free-apple-product-workshop

Does Apple give student discounts on computers? I have a student ID

Brittni Cooper | Sep 25, 2019
Leslie Strader | Sep 25, 2019

Yes they do 😁

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I have an iPhone 6S Plus 16GB. My problem is that the “system” is using 11.6GB. This is unacceptable for a 16GB device. That’s almost 75% of my total storage. How do I fix this???

Armed One | Sep 25, 2019
Julie Laidlaw | Sep 25, 2019

Make an appointment with the genius bar.

Does Apple buy back apple 13 Promax phones, 256gb? My grandson got me 2 of them and I don't have a use for them. Wanting to sell them

Joanna Phillips | Sep 20, 2022
Thomas Buzzard | Sep 23, 2022

Most likely it would be store credit. Your best course of Action is to either Inquire online or go to the store and speck with them. Best of luck

How do I make an appointment with Apple store at West Town Mall

Dana Riner | Sep 3, 2022
Amer C | Sep 3, 2022

There's no need to make an appointment

Do you have a universal HUB to attach older equipment to a new 24" Mac M1?

Robert Dockery | Aug 25, 2022
Jeff Selvage | Aug 25, 2022

No

Why does Apple Maps have my business listed as permanently closed and how can that be corrected.

Terry Merianos | Apr 27, 2022
Stephanie Potts | Apr 27, 2022

I would go to your closest Apple store and see if they have any suggestions. I don't have IPhone or Apple maps sorry

why is my phone that is a new one not holding charge

Debbie Moates | Mar 28, 2022
Moguls1966 | Mar 28, 2022

You may have apps running in the background all the time, which will drain your battery down. Also check the settings like Bluetooth, WiFi, ext. If you have these on they will drain your battery as well. Hope that helps.

Do I need an appointment to look at laptops/IMacs?

rebecca erickson | Feb 26, 2022
craig smalling | Feb 26, 2022

No, wear a mask and go in

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My iphone is not working. It is locked up. Was working earlier this morning, then I noticed I had no text messages, just a white screen, and the same for my emails. About an hour later, everything froze. Nothing works. Help Please.

Vickie Gregory | Feb 26, 2022
Tammy Howell | Feb 26, 2022

It would be best if you take it to the Apple store. They will be able to diagnosis it and fix it.

Will you be open january 25 Tuesday 2022?

Missy Roe | Jan 27, 2022
Jeff Selvage | Jan 27, 2022

Sure

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Does your West Town store have the IMac in all the colors?

Barbara Kendall | Dec 28, 2021
Lee Stone | Dec 28, 2021

They have three colors that I seen. You might want to call them first before wasting your time and gas.

Do I need an appt to buy or trade in a phone

lindsey mccarty | Sep 24, 2021
Wesley Blisard | Sep 24, 2021

The last time I was there to buy no, however to get something fixed I believe you always needed a appointment.

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can i send in a phone to repair?

Maria Hernandez-Farias | Sep 24, 2021
Kathrine Ivey | Sep 24, 2021

Go with android they are better and music is free period

I will be in Knoxville Monday, and I wondered if I could come by and have someone look at my MacBookAir which I purchased directly from Apple. It was refurbished. There are some questions regarding performance, and I need another point of view.

Barbara Williams Coughenour | Sep 24, 2021
dj | Sep 24, 2021

You absolutely can. I'd recommend going to apple.com/westtownmall to schedule an appointment. The store is primarily appointment only.

If I have place an order and I'm having store pick up and it says that it's available today, can I wait till Friday to pick it up?

Tina Niles | Sep 24, 2021
Andrew Ellis | Sep 24, 2021

I would call to confirm with them but I have gone in days later to pick up an order just fine.

My daughters phone asked her if she wanted to upgrade and she pushed yes and now it won’t do anything without a 4 digit code & I don’t know what that would be. The apple store is closed. Does anyone know what to do?

Jennifer Butler | Sep 24, 2021
Liz Diviesti | Sep 24, 2021

Sorry I don't .I would call the company

Is the West Town Mall location in Knoxville, TN back open for service appointments yet?

David | Sep 24, 2020
Phyllis Wix | Sep 24, 2020

West town mall is open, but all stores are not and most of them close at 600pm.

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Apple is so good to have classes for their products when purchased. I would like to purchase a new computer but would like to go to a class on navigating the computer once purchased. Do you have any insight on when or how i may be able to do that?

A Google User | Sep 24, 2020
Lorraine Hennion | Sep 24, 2020

The store opens at 1100 or 1200. Look the store up on the internet and get the stores phone number and call them with any questions you have

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How do You add a debit card your iPhone ?

Niara Gilbert | Sep 24, 2020
Lorraine Hennion | Sep 24, 2020

Do not have a apple product

How can we make appointment to get a phone repair under insurance warranty

Tiara Webb | Sep 24, 2020
Donna Stewart | Sep 24, 2020

I just went over there had to wait an hour but was seen

I need to reset a password I don't know the old one, can u do that there

Brian Myers | Sep 24, 2020
Shannon McCullock | Sep 24, 2020

Most likely not. They refer you to icloud.com and have you go from there.

My MacBook Pro continues to stop and require restarting. It is a 2012 model. Is it worth fixing?

Pamela Hall | Sep 24, 2020
Mark Bascom | Sep 24, 2020

not at west town.

my 8 plus is locked how can i unlock it

Janet Owens | Sep 24, 2020
zachary | Sep 24, 2020

Take it to the Apple store. If it's iCloud locked, you'll need to know your iCloud login. If it's the passcode you forgot, the only option is to erase the device.

I don't have a passcode, how can i get back in my phone

Jaden beck | Sep 24, 2020
zachary | Sep 24, 2020

If you have forgotten the passcode to your iPhone, the only thing you can do is to restore the device. Now, if it's a problem with you iCloud password, just reset it by going to appleid.apple.com

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My iPhone 6s is on stuck on the battery screen it is not charging it has been on the charger for a long time and I have tried different wires.

Mari | Sep 24, 2020
Charlie Privette | Sep 24, 2020

Seems to be a battery issue. Take it to an independent repair shop or the Apple Store.

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Do air pods come in black color?

Michelle Dudon | Sep 24, 2020
Jeff Selvage | Sep 24, 2020

yeah not sure

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I have my sons I phone that I paid off at Sprint after he passed away. I have changed the SIM card and am currently suing the phone. I do not know his Apple ID password. I cannot download Apps or do updates and several other things. How do I do?

Angela Raines | Sep 24, 2020
Lois Threlkeld | Sep 24, 2020

Take it to the store and the technicians can help.

Can I get an apple store card $500 from your store and can it be delivered to my motel in no time. I live in a motel clintwood VA

azeez falana | Sep 24, 2020
Ivette De La Cruz | Sep 24, 2020

I don't work at the apple stores I just went to the store so they could help me with my problem

do you have the new air pods?

Dianna Drake | Sep 24, 2020
Jeff Selvage | Sep 24, 2020

I'm sure they do

How can I fix my iCloud with a Apple Card?

Jonathan Playz | Sep 24, 2020
Jeff Selvage | Sep 24, 2020

the story can help

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do they have the Xs max and how much is it

Mariana Lopez | Sep 25, 2019
Ivette De La Cruz | Sep 25, 2019

Yes they do have it

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How can I be sure that a saved voice mail will transfer to my new phone? It is from 2012 and I am going from an SE to an iPhone 7

Patsy | Sep 25, 2019
Pastor Gary | Sep 25, 2019

Ask the tecnician.

Can anyone tell me when the iPhone 8 Plus is?

Vivian Pacífico | Sep 25, 2019
Ian Mahan | Sep 25, 2019

Verizon!!

Good morning, my battery was on red before I went to bed, so I placed it on the charger and it hasnt came back on yet! Is that some y'all could help mw with?

Brenda Morris | Sep 25, 2019
Pastor Gary | Sep 25, 2019

Take it in and let them check it. It may need replacement.

I’m locked out of my phone and it says to connect to iTunes ? Not sure what to do next

madame_crypto 88 | Sep 25, 2019
Tyler Hollingsworth | Sep 25, 2019

Call 1800MYAPPLE They have great over the phone customer service that can usually help you retrieve / unlock a device / Apple ID.

How much are the airpods there . Are they 160 ? Also what is the approximate wait time .

Candy Heart101XD | Sep 25, 2019
Jason Collins | Sep 25, 2019

No appointment needed for airpods. I forget the actual price but I do remember they $5 higher than best buy, who was always sold out.

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I forgot my passcode for my iPad pro. what do I do?

Doug Lloyd | Sep 25, 2019
Pastor Gary | Sep 25, 2019

Any Apple store should be able to help you retrieve it.

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I need help cleaning up my computer. Can I schedule an appt with the genius bar for that?

Lisa Duke | Sep 25, 2019
Mitchel Porter | Sep 25, 2019

They should be able to help you with that.

I forgot my password and dont have access to a computer.

Michael Stokes | Sep 25, 2019
Subodh Kumar | Sep 25, 2019

You can visit any apple store and they can help you. All d best

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Where do I go to see when the classes are to learn how to work my Mac book?

Rhonda Mann | Sep 25, 2019
kris kitts | Sep 25, 2019

What he said exackly is what to do

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I just got a new I phone 6s 2 days ago and my kitten chewed up my headphones should apple replace them?

Alexis Crigger | Sep 25, 2019
Jared hill Farm life | Sep 25, 2019

I seriously doubt it

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My mother’s ipad charges sporadically. Sometimes 4 or 5 hours no charge, or 12%. I left it charging all night and it’s up to 70%. The lightening port seems to not work. Can I make an appointment to bring it in?

Ray Duncan | Sep 25, 2019
Jeff Byrd | Sep 25, 2019

Yes , think you can just go over there too. Better to make appointment though.

How much are gold iphone5s

Jaelynn dream | Sep 25, 2019
Subodh Kumar | Sep 25, 2019

Please check online apple.com

Does apple fix boot loops

5k Drako | Sep 25, 2019
Chase Curtis | Sep 25, 2019

Depends on what is causing your boot loop. If it's a software issue, sure. If it's a hardware issue, they will need to send it out.

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Do I need an appointment to buy new watch? If yes, how do I make?

Mark Kester | Sep 25, 2019
Phil Ford | Sep 25, 2019

No just show up and tell them what you want

do you have to have an appointment to get your phone worked on at the apple store

Whitney Grayson | Sep 25, 2019
Mark Adams | Sep 25, 2019

No , but you should. It's a long wait.

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How do I make a Genius appt

Judi Gray | Sep 25, 2019
Douglas Reed | Sep 25, 2019

Go to the Apple website and you have to log in and then you can set it up

How long does it take to get the battery changed in a 6s

Trena Arwood | Sep 25, 2019
Gary Stiles | Sep 25, 2019

Depends how the battery has been previously charged. Generally you might expect from 0 to 100% about 2-3 hours to charge while powered on. Keep the phone off and of course the charging time will be much quicker. Charging time can also be affected by background tasks, temperature etc.

Do you have to have an appointment to get a battery installed in an iphone 6 or can you just come to the store and have one installed?

Doris Sylvester | Sep 25, 2019
Thomas Buzzard | Sep 25, 2019

Unsure. An appointment would be a good thing. Set time and hope no long wait time.

How much does it cost to enable my iphone

Kasey Miller | Sep 25, 2018
Paul Martin | Sep 25, 2018

That's a question for your carrier: Verizon, AT&T, Sprint, T-Mobile or US Cellular. It's not one Apple can answer.

how long is the wait to get help tonight with my phone, I have cancer and can only stand for a short time they have made a appointment for tomorrow night Wednesday at 6:35 but I have chemo and radiation Wednesday and not sure I will be up to it

Richard King | Sep 25, 2018
Denise Murphy | Sep 25, 2018

Call back and reschedule. When you reschedule tell them you can not wait due to illness and make sure they schedule you that way. Even with an appointment you could still have to wait a short time.

What is the cost to replace an IPad screen?

Eva Ayers | Sep 25, 2018
Denise Murphy | Sep 25, 2018

If you do it through the Apple store it's at least $300. I took mine to CPR at 1916 Cumberland Ave. They charged me about $90. They have done several repairs and cleaning for me. They are very quick and reliable.

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why is my iphone stuck in headphone mode ??

lonnah steffa | Sep 25, 2018
Paul Martin | Sep 25, 2018

Because it's an iPhone and not a real smartphone.

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Do you know when the back to school promotion begins?

Kyler Sudhoff | Sep 25, 2018
Denise Murphy | Sep 25, 2018

Some schools have promos, the actual Apple promos should be August

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I have a 2009 series MacBook Pro 17" that needs a new battery. What would it cost to replace it?

C Hodgin | Sep 25, 2018
Brandon | Sep 25, 2018

Battery by it self is 40 to 60 dollars plus labor which they will up charge everything

I want to replace the battery in my iPhone 6s. Do I just come into the store to have this done? Do you need to order the new battery and schedule an installation when the battery arrives? Thanks.

Charles Payne | Sep 25, 2018
Senior Whoopy IRL | Sep 25, 2018

Yes it's best to call ahead and set up an appointment.

How much would it be to fix the screen on a iPhone 6s plus

Maliyah Hill | Sep 25, 2018
Justin Blackstock | Sep 25, 2018

With Applecare+ about 29. Without, i think it's 149

How do you stop an iPhone 6 Plus from turning off when you are trying to do something important

TwT Ice | Sep 25, 2018
Mike Biddle | Sep 25, 2018

This is for questions about the store, i.e. do you need an appointment fot repairs.

Is the store open on thanksgiving?

Sneha Patel | Sep 25, 2018
Mike Biddle | Sep 25, 2018

No it's closed which is already indicated in the hours

can I get my iphone unlocked at the store?

John Womack | Sep 25, 2017
CordellHolt Music | Sep 25, 2018

Yes, only you will need to know your iCloud log in info and they can factory reset and then you log on to your iCloud once the phone is back on it will restore all your information and pictures that were backed up up to the past 24 hours.

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