After 5 times of going in to different apple stores for a recurring issue with my MacBook Pro, Christian got my needs resolved in under an hour. I can’t thank him enough for being empathetic and taking the time to help us!
Ron Williams
Sep 8, 2022
Apple staff is so professional and really helpful answering questions. It’s just a feel good place to shop.
Tyler Eisen
Sep 6, 2022
Service was excellent and efficient. Seth helped me out and obviously prioritized helping me get the best value rather than making the most money. Will definitely be back
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Questions & Answers
A
Anonymous | Sep 24, 2022
Anonymous | Sep 24, 2022
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Can I make appt for Monday to unlock a phone
Linda Elkins | Sep 25, 2018
Harold Goodman | Sep 24, 2021
my pdd is locked kout because i used the wrong password
I would like to make an appointment on Jan. 2. How do I do this?
Kristi Barber | Sep 25, 2018
Senior Whoopy IRL | Sep 25, 2018
Call the store, or check online.
do they still sell Iphone 6s+ if they do, How much?
Mariana Lopez | Sep 25, 2019
Pastor Gary | Sep 25, 2019
Check Amazon. Starting at $175.
Can I get the battery changed in an IPhone SE while I wait?
David Toler | Oct 29, 2021
Smart one | Oct 29, 2021
Well if you go in there they probably be able the do it but the see I don't believe they have that in stock but it is different places that would change your battery you just got to go to one of the phone place that specialize in that field
How do i add my new email to my iphone
Bill Waters | Sep 24, 2020
Sawan “Galaxy” DeVante | Sep 24, 2020
Is this a question for apple?
When are you going to re open? TN is in phase 2 now. My iPhone needs to be repaired and I only have the option to repair it through you under my carriers warranty.
Thanks.
Jacob Thomas | Sep 24, 2020
Nancy Pendergrass | Sep 24, 2020
Call 1-800-myapple
They can help you with the repair options
I was just gifted an Apple computer,but my other computer is PC. I want to
learn apple computer in knxville. Are there any free classes in Knoxville?
I have an iPhone 6S Plus 16GB. My problem is that the “system” is using 11.6GB. This is unacceptable for a 16GB device. That’s almost 75% of my total storage. How do I fix this???
Armed One | Sep 25, 2019
Julie Laidlaw | Sep 25, 2019
Make an appointment with the genius bar.
Does Apple buy back apple 13 Promax phones, 256gb? My grandson got me 2 of them and I don't have a use for them. Wanting to sell them
Joanna Phillips | Sep 20, 2022
Thomas Buzzard | Sep 23, 2022
Most likely it would be store credit.
Your best course of Action is to either Inquire online or go to the store and speck with them.
Best of luck
How do I make an appointment with Apple store at West Town Mall
Dana Riner | Sep 3, 2022
Amer C | Sep 3, 2022
There's no need to make an appointment
Do you have a universal HUB to attach older equipment to a new 24" Mac M1?
Robert Dockery | Aug 25, 2022
Jeff Selvage | Aug 25, 2022
No
Why does Apple Maps have my business listed as permanently closed and how can that be corrected.
Terry Merianos | Apr 27, 2022
Stephanie Potts | Apr 27, 2022
I would go to your closest Apple store and see if they have any suggestions. I don't have IPhone or Apple maps sorry
why is my phone that is a new one not holding charge
Debbie Moates | Mar 28, 2022
Moguls1966 | Mar 28, 2022
You may have apps running in the background all the time, which will drain your battery down. Also check the settings like Bluetooth, WiFi, ext. If you have these on they will drain your battery as well. Hope that helps.
My iphone is not working. It is locked up. Was working earlier this morning, then I noticed I had no text messages, just a white screen, and the same for my emails. About an hour later, everything froze. Nothing works. Help Please.
Vickie Gregory | Feb 26, 2022
Tammy Howell | Feb 26, 2022
It would be best if you take it to the Apple store. They will be able to diagnosis it and fix it.
Go with android they are better and music is free period
I will be in Knoxville Monday, and I wondered if I could come by and have someone look at my MacBookAir which I purchased directly from Apple. It was refurbished. There are some questions regarding performance, and I need another point of view.
Barbara Williams Coughenour | Sep 24, 2021
dj | Sep 24, 2021
You absolutely can. I'd recommend going to apple.com/westtownmall to schedule an appointment. The store is primarily appointment only.
If I have place an order and I'm having store pick up and it says that it's available today, can I wait till Friday to pick it up?
Tina Niles | Sep 24, 2021
Andrew Ellis | Sep 24, 2021
I would call to confirm with them but I have gone in days later to pick up an order just fine.
My daughters phone asked her if she wanted to upgrade and she pushed yes and now it won’t do anything without a 4 digit code & I don’t know what that would be. The apple store is closed. Does anyone know what to do?
How can we make appointment to get a phone repair under insurance warranty
Tiara Webb | Sep 24, 2020
Donna Stewart | Sep 24, 2020
I just went over there had to wait an hour but was seen
I need to reset a password I don't know the old one, can u do that there
Brian Myers | Sep 24, 2020
Shannon McCullock | Sep 24, 2020
Most likely not. They refer you to icloud.com and have you go from there.
My MacBook Pro continues to stop and require restarting. It is a 2012 model. Is it worth fixing?
Pamela Hall | Sep 24, 2020
Mark Bascom | Sep 24, 2020
not at west town.
my 8 plus is locked how can i unlock it
Janet Owens | Sep 24, 2020
zachary | Sep 24, 2020
Take it to the Apple store. If it's iCloud locked, you'll need to know your iCloud login. If it's the passcode you forgot, the only option is to erase the device.
If you have forgotten the passcode to your iPhone, the only thing you can do is to restore the device. Now, if it's a problem with you iCloud password, just reset it by going to appleid.apple.com
I have my sons I phone that I paid off at Sprint after he passed away. I have changed the SIM card and am currently suing the phone. I do not know his Apple ID password. I cannot download Apps or do updates and several other things. How do I do?
Angela Raines | Sep 24, 2020
Lois Threlkeld | Sep 24, 2020
Take it to the store and the technicians can help.
Can I get an apple store card $500 from your store and can it be delivered to my motel in no time. I live in a motel clintwood VA
azeez falana | Sep 24, 2020
Ivette De La Cruz | Sep 24, 2020
I don't work at the apple stores I just went to the store so they could help me with my problem
How can I be sure that a saved voice mail will transfer to my new phone? It is from 2012 and I am going from an SE to an iPhone 7
Patsy | Sep 25, 2019
Pastor Gary | Sep 25, 2019
Ask the tecnician.
Can anyone tell me when the iPhone 8 Plus is?
Vivian Pacífico | Sep 25, 2019
Ian Mahan | Sep 25, 2019
Verizon!!
Good morning, my battery was on red before I went to bed, so I placed it on the charger and it hasnt came back on yet! Is that some y'all could help mw with?
Brenda Morris | Sep 25, 2019
Pastor Gary | Sep 25, 2019
Take it in and let them check it. It may need replacement.
I’m locked out of my phone and it says to connect to iTunes ? Not sure what to do next
madame_crypto 88 | Sep 25, 2019
Tyler Hollingsworth | Sep 25, 2019
Call 1800MYAPPLE
They have great over the phone customer service that can usually help you retrieve / unlock a device / Apple ID.
My mother’s ipad charges sporadically. Sometimes 4 or 5 hours no charge, or 12%. I left it charging all night and it’s up to 70%. The lightening port seems to not work. Can I make an appointment to bring it in?
Ray Duncan | Sep 25, 2019
Jeff Byrd | Sep 25, 2019
Yes , think you can just go over there too. Better to make appointment though.
How long does it take to get the battery changed in a 6s
Trena Arwood | Sep 25, 2019
Gary Stiles | Sep 25, 2019
Depends how the battery has been previously charged. Generally you might expect from 0 to 100% about 2-3 hours to charge while powered on. Keep the phone off and of course the charging time will be much quicker. Charging time can also be affected by background tasks, temperature etc.
Do you have to have an appointment to get a battery installed in an iphone 6 or can you just come to the store and have one installed?
Doris Sylvester | Sep 25, 2019
Thomas Buzzard | Sep 25, 2019
Unsure. An appointment would be a good thing. Set time and hope no long wait time.
How much does it cost to enable my iphone
Kasey Miller | Sep 25, 2018
Paul Martin | Sep 25, 2018
That's a question for your carrier: Verizon, AT&T, Sprint, T-Mobile or US Cellular. It's not one Apple can answer.
how long is the wait to get help tonight with my phone, I have cancer and can only stand for a short time they have made a appointment for tomorrow night Wednesday at 6:35 but I have chemo and radiation Wednesday and not sure I will be up to it
Richard King | Sep 25, 2018
Denise Murphy | Sep 25, 2018
Call back and reschedule. When you reschedule tell them you can not wait due to illness and make sure they schedule you that way. Even with an appointment you could still have to wait a short time.
If you do it through the Apple store it's at least $300. I took mine to CPR at 1916 Cumberland Ave. They charged me about $90. They have done several repairs and cleaning for me. They are very quick and reliable.
I have a 2009 series MacBook Pro 17" that needs a new battery. What would it cost to replace it?
C Hodgin | Sep 25, 2018
Brandon | Sep 25, 2018
Battery by it self is 40 to 60 dollars plus labor which they will up charge everything
I want to replace the battery in my iPhone 6s. Do I just come into the store to have this done? Do you need to order the new battery and schedule an installation when the battery arrives? Thanks.
Charles Payne | Sep 25, 2018
Senior Whoopy IRL | Sep 25, 2018
Yes it's best to call ahead and set up an appointment.
How much would it be to fix the screen on a iPhone 6s plus
Maliyah Hill | Sep 25, 2018
Justin Blackstock | Sep 25, 2018
With Applecare+ about 29. Without, i think it's 149
How do you stop an iPhone 6 Plus from turning off when you are trying to do something important
TwT Ice | Sep 25, 2018
Mike Biddle | Sep 25, 2018
This is for questions about the store, i.e. do you need an appointment fot repairs.
Is the store open on thanksgiving?
Sneha Patel | Sep 25, 2018
Mike Biddle | Sep 25, 2018
No it's closed which is already indicated in the hours
can I get my iphone unlocked at the store?
John Womack | Sep 25, 2017
CordellHolt Music | Sep 25, 2018
Yes, only you will need to know your iCloud log in info and they can factory reset and then you log on to your iCloud once the phone is back on it will restore all your information and pictures that were backed up up to the past 24 hours.