Dunkin'

Chris Filler

Customer service is absolutely atrocious. Placed a mobile order to be picked up indoors, they locked the lobby and provided no guidance for picking up the order at the door, then unexpectedly when I sat in a 20 minute drive thru line, they unlocked the door and begin dropping off orders at the door. They didn’t seem to care that I had idled in their drive thru line for 20 minutes just to get the order. As a business owner, I understand staff shortages and the stresses that people are going through. However, there was no attempt towards customer service. They didn’t apologize for suddenly changing their practice or me misinterpreting their change. Instead I get the response “you can either pick it up at the door or you can ask for a refund tomorrow” perhaps you could try “we apologize for the inconvenience. We are very short staffed, but how can I fix this?” or perhaps “I’m sorry for the miscommunication, let me grab your drink.” Either way, I’m a long time customer who’s very patient, but when I get this response from the manager, I will never go here again. 👎👋

Emily Boulger

great people work here- usually understaffed but always doing their best :)

Katelynn Hutchins

Good people. Good coffee. They tend to get my very specific coffee right here. I'm one of those people that order my coffee and very certain wait. Not in a complicated way, but still specific. Well they never mess it up here. Most places I …

bombarded15

The team works hard, and is always very friendly. They go out of their way to give you great service - the guy misheard my order and then gave me a free bagel, and I barely had to wait for the other stuff, it was awesome. Very satisfied :)