AT&T Store

Category: Cell phone store in Columbus, Ohio

Address: 1500 Polaris Pkwy Space #2172, Columbus, OH 43240, USA

Phone: +16148466875

Opening hours

Sunday: 12–6PM

Monday: 11AM–8PM

Tuesday: 11AM–8PM

Wednesday: 11AM–8PM

Thursday: 11AM–8PM

Friday: 11AM–8PM

Saturday: 11AM–8PM

Reviews

Andrea Badillo

Sep 21, 2022

Anthony was extremely patient and helpful. Really appreciate him! Very nice young man :) The guy to go to for easy explanations

Anthony J.

Sep 18, 2022

Do not shop at this location. Try to find another local AT&T store or shop online to save yourself a ton of frustration. Upgraded my wife’s phone with Anthony and the initial transaction was great. Had to turn in my wife’s old phone once the data transfer was complete and was told we could do that anytime. My wife tried to return it today and ‘worked’ with Kenny. He was rude, diminutive, and could not have cared less for her experience. She was not an authorized user on my account, so I added her as instructed. Tried to call to let him know it had been completed and he was dismissive and disrespectful. He hung up on me three times, each time telling me to contact customer service to resolve, despite my wife being in the actual store working to resolve this issue. Finally I was able to connect with Anthony who resolved this issue promptly. I asked to speak to the manager Max to share my feedback she was unavailable, but he did have her call me back. Max appeared to care about my concern at first, but that concern quickly dissipated as she was carrying on multiple conversations and was clearly distracted. Generic responses and no real empathy, which was disappointing. Overall, Anthony is the shining star in an overall dim brick and mortar experience. Buy from him, online, or anywhere else as this store just doesn’t seem to care.

Quandraus Colins

Sep 14, 2022

everything was great, kenny was professional and quick, the rest of the staff had a great sense of humor and I enjoyed the environment. 1000% recommend and will be returning

Foster A

Sep 6, 2022

Anthony was very professional and offered great service

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Questions & Answers

Do you carry the newest Samsung Galaxy phones?

AT&T Store | Jul 25, 2022
AT&T Store | Jul 25, 2022

Yes, we always carry the newest phones from Samsung. Stop by our Columbus location and see them in person.

What are the Covid safety practices like here?

Anonymous | Sep 23, 2022
Anthony Arrington | Sep 23, 2021

Great customer service. Social distancing and clean environment.

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