Xfinity Store by Comcast

Category: Internet service provider

Address: 8900 161st Avenue Northeast Suite 125, Redmond, WA 98052, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

K C

Jun 17, 2022

We were trying to switch over my wife's cell plan to Xfinity. This place tried to install a new sim card on my wife's phone. They BROKE the sim card reader, and instead of making her good right there on the spot with a replacement, they had her go to a DIFFERENT cell phone repair shop, where after 1 week we are still waiting for my wife's cell phone to be fixed. Inexcusable customer service. EDIT 6/15/2022: After explaining the situation with the store owner, he reimbursed us for the cell phone repair and then a little extra, and credited it to my wife's Xfinity account. Not an ideal start but at least he came in with a make good. Raising the review score.

chuck suter

May 20, 2022

I HATE going to Xfinity but my latest trip was a true pleasure. In and out in 5 minutes, problem solved. Until I got home. Xfinity activation is HORRIBLE! Store = 5/5. Activation is 1/5.

Rodney Senjor

Jan 5, 2022

We wanted to transfer the account and so both of us dropped by the office, submitted the requested documents. We were told the change should reflect in the next month's bill, no receipt or reference number was provided. Three months pass by, no change was reflected. We then called the customer support and they asked us to visit a store, upon clarifying that we had already visited the store, they said the change will reflect in another month. After a month we receive an email asking us to submit the docs again. The store had one request from us and they couldn't follow up on that. Frustrating.

David (David Soto)

Jun 14, 2021

Super helpful folks at this store was able to drop equipment and make changes to my account in less than 10 minutes. Lots of great hardware to choose from if you need a new mobile device or a smart lamp. Definitely coming back.

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Questions & Answers

Dealing with Comcast over the phone is madding. The phone tree is endless and you end up not getting to a person. My blood pressure goes up every time I go on "Seasonal Hold."

A Google User | Dec 14, 2018
Rahul Dhar | Dec 15, 2018

Till last year I was using xfinity and the CC was good, every time I got hold of CC executives who helped me to solve any issues that I had. Not sure what happened now, try calling local store, that might help

We are moving Can we keep the same house phone number?

Dave Marcrander | Dec 14, 2018
Rahul Dhar | Dec 15, 2018

That should be possible. Check with xfinity customer care for most appropriate confirmation.

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Is this place permanently closed? It says temporclosed without a reopening date.

Sandy trader | Sep 14, 2020
Nicole Bisset | Sep 15, 2020

I was there yesterday (8/19/2020) it us open, you just need to call and make an appointment.

Does this location accept equipment to be returned? I have some cable TV boxes to return.

Leo Violette | Dec 14, 2019
Marcus Wright | Dec 15, 2019

Yes, they do.

Do Xfinity sell ethernet cables?

Malin Ljungberg | Dec 14, 2018
Rob Leingang U2 | Dec 15, 2018

No but you can ask for one for free if you have service. I have a few times same with HDMI cables.

international calling rate to Iran

susan s | Dec 14, 2018
Kelly Veal | Dec 15, 2018

They have the international rate when you call

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Would it be possible to connect my iPhone (5s) to your cell services?

Lamont Alexander | Dec 14, 2018
Warren-David Thorp | Dec 15, 2018

I don't think so

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I need a new remote. When I bring it to store do I need to bring dvr also

Rachel Schafer | Dec 14, 2019
thomas dynasty | Dec 15, 2019

Terrible, bad experience in dealing with Comcast customer services. Phoned them, too many branches from one point to another and finally made into Mexico. I called to local here, not to talk to oversea. Hope one day will be a new company to choose from then definitely i’ ll dump Comcast in a wink. Sick of their customer no service.

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