Bassett Furniture

Michael Hernandez

My fiancé recently bought a mirror here and was originally told it would be 25 percent off. We get to checkout and find out she told us wrong. It was as only 10 percent. We still bought because we loved it so much. The “designer (glorified salesperson)” told us that she would comp us the white glove shipping because of the error. Couple weeks later we get a call saying we have to pick up the mirror or pay for shipping and that the saleswoman never mentioned anything about the free shipping. Im sure all these things were said to just make the sell so please save yourself the headache and go to another furniture store with honest employees.

C Gregg

In store experience is awkward and not welcoming. Walked the entire perimeter of the store and watched the ladies in the design area just standing around gabbing. They definitely saw me. This was a weekday and there was only ONE other couple in the whole store. I went to the front desk area to ask a question and the woman was initially dismissive, "Well, who are you working with?" No one. (sigh) "I mean who GREETED you when you walked in?" No one. That's when she got in gear and called one of the ladies over who helped me but did not offer an explanation as to why I was ignored---but at that point I just wanted my question answered and to get the heck out of there. We spent 75K at the Bassett store in Raleigh instead.

Hurley Write

Horrible company; had issues with the poor quality from beginning. Would call snd the manager, April, would have a tech come out and the tech would indicate what repair was needed, but April would always decline the repair. Always. Two years later and our chairs are falling apart. This is the WORST company ever.

Garrett Sizemore

'll open up this review with this, everything up to purchasing the couch was fine and met expectations. Customer service and a walkthrough with Chris on options were great. Delivery was a bit delayed due to COVID, could of stood to had a bit better communication (but i'm sure they would like to know as well). A bit of tussle to get them to deliver the couch and the rug separately, but in the end they made everything right by me. Lessons learned for them... 1) More information and communication is always a good thing 2) Come to the customer with all the key facts and information, rather than relying on them to make a decision. 3) Don't tell the customer what you 'can't' do but rather what you 'can do'.