Bassett Furniture

Category: Furniture store in Concord, North Carolina

Address: 7830 Lyles Ln NW, Concord, NC 28027, USA

Phone: +17049795700

Opening hours

Sunday: 12–5PM

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–6PM

Reviews

Michael Hernandez

Nov 23, 2021

My fiancé recently bought a mirror here and was originally told it would be 25 percent off. We get to checkout and find out she told us wrong. It was as only 10 percent. We still bought because we loved it so much. The “designer (glorified salesperson)” told us that she would comp us the white glove shipping because of the error. Couple weeks later we get a call saying we have to pick up the mirror or pay for shipping and that the saleswoman never mentioned anything about the free shipping. Im sure all these things were said to just make the sell so please save yourself the headache and go to another furniture store with honest employees.

C Gregg

Nov 7, 2021

In store experience is awkward and not welcoming. Walked the entire perimeter of the store and watched the ladies in the design area just standing around gabbing. They definitely saw me. This was a weekday and there was only ONE other couple in the whole store. I went to the front desk area to ask a question and the woman was initially dismissive, "Well, who are you working with?" No one. (sigh) "I mean who GREETED you when you walked in?" No one. That's when she got in gear and called one of the ladies over who helped me but did not offer an explanation as to why I was ignored---but at that point I just wanted my question answered and to get the heck out of there. We spent 75K at the Bassett store in Raleigh instead.

Hurley Write

Jul 23, 2021

Horrible company; had issues with the poor quality from beginning. Would call snd the manager, April, would have a tech come out and the tech would indicate what repair was needed, but April would always decline the repair. Always. Two years later and our chairs are falling apart. This is the WORST company ever.

Garrett Sizemore

Sep 29, 2020

'll open up this review with this, everything up to purchasing the couch was fine and met expectations. Customer service and a walkthrough with Chris on options were great. Delivery was a bit delayed due to COVID, could of stood to had a bit better communication (but i'm sure they would like to know as well). A bit of tussle to get them to deliver the couch and the rug separately, but in the end they made everything right by me. Lessons learned for them... 1) More information and communication is always a good thing 2) Come to the customer with all the key facts and information, rather than relying on them to make a decision. 3) Don't tell the customer what you 'can't' do but rather what you 'can do'.

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Questions & Answers

Are your rugs on sale

Judy McGuirt | Sep 24, 2019
JANICE MILLER | Sep 24, 2019

Not sure

Do you have a light gray nursery glider rocker? Price

Mary Ann Osborne | Sep 24, 2018
LaCresia Broaden | Sep 24, 2018

You can get it customer made and the price depends on the material and everything that you're pick out

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