Quest Diagnostics Waterbury Westwood

Genova Rodriguez

Worst customer service EVER I’m not sure what lady is working today 6/8/2022 but she seriously needs to be fired went in for a drug screen got told it will be a 95 minute wait sat in my car for over a hour went in because I got tired of waiting only to be locked out got told they were not opening the door then she finally came & said they were not taking me because I wasn’t there before 4 which I was I was signed in well before 4 specially asked if they would be able to do my test prior to me sitting outside was told yes only to sit outside over a hour then get told I won’t be getting seen

Ray Spink

The Woman who took my samples at 9:45 am, on 11/29/21 was efficacious, friendly and super skilled as I hardly felt a thing. Excellent. Thanks.

Jim Murac

2 hour wait for a simple blood draw with an appointment. Maskless patron's running around the overcrowded waiting area unchecked. Double the five person limit posted on the paper sign. Oh yeah and there are no signs indicating this place exists except for a faded piece of paper taped to the wall in the main lobby. Complete chaos and confusion. Does somebody run this place??

Kate F.

I have been to this quest several times and always had a positive experience. My wait time was always relatively short (granted I’ve always gone during the week) and the staff have always been extremely nice.Thank you for sharing this feedback, Kate!