Holiday Inn Richmond, an IHG Hotel

Natasha

Positive: From check un the staff Kay was very friendly. Made the process go smoothly after traveling. Negative: Bathroom door was broken and made loud noises to open and close.

Jay K

Upon check in, I found that my room was not properly cleaned. The rim of the toilet had hair and urine on it. There was trash on the floor between the chair and the end table, and there is a white stain on the bed skirt. I contacted the front desk and requested that the room be thoroughly cleaned while I was out for meetings today. Upon returning to my room, there was no evidence of thorough cleaning, and the piece of trash was still in the same place. Then, I went to the fitness center, and the floor and equipment was dusty and dirty. When I finished my workout, there was no sanitizer or wipes available. I went to the front desk and requested some. Finally, I returned to my room to call Holiday Inn and write this review, only to find that I had been charged $78 more than the price quoted in my reservation. I would not book here again.

Ben'jammin

The rooms were very clean and comfortable. The larger refrigerator is a plus. Most hotels have a shoe box sized refrigerator. The beds are comfortable, and have clean bedding. My main qualm is not being able to easily generate a receipt from the IGH app.

Terry

Positive: The room was clean, the hotel quiet and the staff was very nice. Negative: I did not like that the breakfast buffet was not included in my price.